Jobs
>
Watford

    HR Service Centre Advisor - Watford, United Kingdom - TJX Europe

    TJX Europe
    TJX Europe Watford, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    JOB DESCRIPTION

    Are you a people person with a passion for providing exceptional support? Join us at TJX Europe as an HR Service Centre Associate at our vibrant new Head Office in Watford, where you'll be at the forefront of delivering outstanding service to our associates across the company.

    FTC 1st July- until December 31st 2024

    Hybrid- 2-3 times a week working from home

    This role will be supporting our employees across the business through their employee life-cycle

    Job Summary

    This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.

    Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team.

    You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.

    Key Responsibilities

    Service Delivery

  • Log and manage cases in the HR case management system
  • Complete system-based HR transactions against Service Level Agreements
  • Help, support and resolve all queries from emails, face to face or telephone calls
  • Provide consistent and expert advice in line with HR policies and country legislation
  • Create and issue contracts and letters as and when required
  • Ensure audit compliance is met with any transaction you process
  • Under the leadership of the HRSC Manager and Senior Advisors, prioritise transactions in line with Service Level Agreements and Customer needs
  • Manage and maintain accuracy in all your correspondence
  • Ensure you remain up to date with HRSC processes and procedures
  • Identify opportunities for process improvement and make the process improvement manager aware of any issues
  • Work on improvements with the HR Service Centre Manager

    • Other

  • Support other areas of the HRSC with calls and emails in peak periods
  • Ensure the materials used to support the processes are up to date
  • Attend Training and upskill sessions delivered by the HRSC Manager
  • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

    • Key Skills, Knowledge & Experience

  • Customer focused
  • Able to work to tight deadlines
  • Accuracy is critical in this role
  • Attention to detail is essential
  • Ability to work accurately under pressure while maintaining high customer service standards
  • Excellent communication skills both written and oral
  • Excellent IT skills with knowledge of Word and Excel
  • Positive and confident approach
  • Ability to assess and judge when a transaction is more complex and requires additional support
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • HR Professional education or qualification is ideal
  • A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage

    • At TJX Europe we're committed to building an inclusive culture where all our associates feel welcome, valued and engaged. It's the diversity of our associates that drives our success, and we welcome and encourage applications from everyone that wants to be part of our growing business.

    We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.

  • Workwell

    Call Centre Advisor

    1 week ago

    Workwell Watford, United Kingdom

    A great opportunity for a skilled customer service agent to grow their skills within an office environment. · We are looking for talented people who are happy to do the late shift, which is 11:30 - 20:00. This role is office based, so it would suit someone living close to our off ...

  • TJX Europe

    HR Service Centre Advisor

    3 days ago

    TJX Europe Watford, United Kingdom

    **Are you a people person with a passion for providing exceptional support? Join us at TJX Europe as an HR Service Centre Associate at our vibrant new Head Office in Watford, where you'll be at the forefront of delivering outstanding service to our associates across the company.* ...

  • TJX Europe

    HR Service Centre Advisor

    1 week ago

    TJX Europe Watford, United Kingdom

    Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world ...

  • TJX Europe

    Logistics Contact Centre Advisor

    1 week ago

    TJX Europe Watford, United Kingdom

    At TJX, an inclusive and diverse culture begins with empathy, by valuing Associates, their histories, and their potential. We recognize that everyone is unique and different and so is your development journey. This means taking responsibility for learning and owning your personal ...

  • TJX Europe

    HR Service Centre Advisors

    6 days ago

    TJX Europe Watford, United Kingdom

    Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world ...

  • Command Recruitment

    Contact Centre Advisor

    1 week ago

    Command Recruitment Uxbridge, United Kingdom

    Leading Automotive selling company with 150+ in stock at any time and growing are seeking two Contact Centre Advisors to join the company and hopefully grow to Car Sales Executives in the future, this is an excellent opportunity to come onboard at a grass roots level and grow. · ...

  • Cargiant

    Contact Centre Advisor

    1 day ago

    Cargiant North London, United Kingdom

    **Job Ref**:CAR1444 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:£25,355pa (OTE £30K) · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:20/11/2023 · **Closing date**:02/01/2024 · ...

  • Cargiant

    Contact Centre Advisor

    1 day ago

    Cargiant North London, United Kingdom

    **Job Ref**:CAR1399 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:£25,355pa (OTE £30K) · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:10/08/2023 · **Closing date**:12/09/2023 · ...

  • Cargiant

    Contact Centre Advisor

    5 days ago

    Cargiant North London, United Kingdom

    **Job Ref**:CAR1358 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:£25355pa (30k OTE) · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:12/06/2023 · **Closing date**:14/07/2023 · Pr ...

  • Cargiant

    Contact Centre Advisor

    1 week ago

    Cargiant North London, United Kingdom

    **Job Ref**:CAR1307 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:£25,355pa (30K OTE) · **Contract type**:Permanent · **Hours**:Full Time · **Shift pattern**:onle late shift a week until 8pm weekend shifts · **Hours per week ...

  • Cargiant

    Contact Centre Advisor

    1 day ago

    Cargiant North London, United Kingdom

    **Job Ref**:CAR1336 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:upto 35k OTE · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:20/04/2023 · **Closing date**:22/05/2023 · Providin ...

  • Reed Business Support

    Call Centre Advisor

    1 week ago

    Reed Business Support Enfield, United Kingdom

    My client is a well established organisation currently looking to recruit temporaries Call Centre Advisors to cover a busy period over Christmas. · Reporting directly to the Call Centre Manager you will be responsible for the following: · - Taking calls over the telephone and ass ...

  • BMW Group Retail

    Contact Centre Advisor

    5 days ago

    BMW Group Retail Chiswick, United Kingdom

    Berry Chiswick is looking for a full-time Contact Centre Advisor. · **Your role** · Supporting our Aftersales function, you will deal with all inbound service calls for the retailer's service centre about service booking and other service-related items. You will also handle all c ...

  • Endeavour Automotive

    Contact Centre Advisor

    1 week ago

    Endeavour Automotive London, United Kingdom

    **Contact Centre Advisor - Greater London/Home Counties** · **Automotive experience essential** · **Salary £21,000 plus commission** · **Hours: 40 hours per week** · Endeavour Automotive are one of the UK's fastest growing dealer groups representing global brands such as Volvo, H ...

  • Hodge Jones & Allen

    Call Centre Advisor

    3 days ago

    Hodge Jones & Allen London, United Kingdom

    **LEADING LONDON NW1 SOLICITORS**: · We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams ...

  • Hodge Jones & Allen

    Call Centre Advisor

    3 days ago

    Hodge Jones & Allen London, United Kingdom

    We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. · At Hodge Jones & Allen we care ab ...

  • Hodge Jones & Allen

    Call Centre Advisor

    3 days ago

    Hodge Jones & Allen London, United Kingdom

    We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. · At Hodge Jones & Allen we care ab ...

  • Carpetright

    Contact Centre Advisor

    1 week ago

    Carpetright Purfleet, United Kingdom

    Main Responsibilities · **Role - **Contact Centre Advisor/Customer Services (Hybrid Working) · **Location -** Purfleet · **Shift pattern -** 5 days out of 7 (includes weekends and evenings), 39 hours per week · **Type -** Permanent · **Salary -** Competitive salary & Benefits · * ...

  • BRACKENBERRY INTERIMS

    Contact Centre Advisor

    3 hours ago

    BRACKENBERRY INTERIMS London, United Kingdom

    **About the Role** · **Responsibilities**: · - Provide exceptional customer service as the first point of contact for residents. · - Actively listen and demonstrate empathy when supporting residents with their needs. · - Work towards achieving positive outcomes by focusing on swi ...

  • BMW Group Retail

    Contact Centre Advisor

    1 week ago

    BMW Group Retail Croydon, United Kingdom

    Berry Chiswick is looking for a Part-Time Contact Centre Advisor. · **Your role** · As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maxim ...