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    IT & Telecoms Service Desk Analyst - Colchester, Essex, United Kingdom - Spicerhaart Group Ltd.

    Spicerhaart Group Ltd.
    Spicerhaart Group Ltd. Colchester, Essex, United Kingdom

    1 week ago

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    Description
    Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills?

    Join our dynamic and growing team as an IT Service Desk Analyst We are seeking individuals who are passionate about providing top-notch support to our branch network users.

    We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.

    We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers.
    Group IT Services, Colwyn House, Colchester

    Accountable to:
    IT Service Desk Manager
    1st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group.
    ~Investigating and troubleshooting both IT technical problems and Telecommunications faults.
    ~Logging of all calls within our SysAid ticket management software and using the system to provide accurate classification of incidents and requests.
    ~ Recording solutions within our incident management system and maximising the effectiveness of the system and IT support function
    ~ Management and Ownership of internally escalated support tickets within SysAid to 2nd line support, Infrastructure and external referrals.
    ~ Working within given SLA's maintaining a good quality of service across the group.
    ~ Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group services departments.
    ~ Management of Active Directory user accounts


    Desktop/Laptop O/S:
    Windows 7 & 10, MAC OSX

    Mobile OS:
    Apple iOS, Android, Windows Mobile
    All Microsoft Office 2010/2013/2016 applications.
    Desktop/desk phone / laptop hardware, printers and MFD troubleshooting and diagnostics.
    Preferable Windows 2008/2012 Active directory and group policy knowledge.

    Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an advantage.

    Bring out the best in people - Support coaching activities in order to improve performance and maximise.
    Innovates for Success - Helps implement new ideas and solutions and make suggestions voluntarily.
    Delivers Results - Demonstrate a clear focus on quality and speed of response.
    Excellent customer service skills
    Flexible approach to working hours.
    Offers a 5 star service

    In order to apply for this role you need to be legally entitled to live and work in the UK in accordance to the Immigration, Asylum and Nationality Act We really want to hear from you, even if you aren't quite ready to apply and just want a quick chat - simply call our Talent Team on the number below.

    Applying is easy - have your CV ready and click on the "Apply Online" button on the top right-hand side of this page.

    Monday-Friday 9am-5pm)

    We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be.

    We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

    If you have a disability or special need that requires accommodation, please let our Talent Team know.
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