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    Store Manager - London, United Kingdom - SARAH CHAPMAN LIMITED

    SARAH CHAPMAN LIMITED
    SARAH CHAPMAN LIMITED London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description
    Clinic General Manager

    Contract type:
    Full-time, permanent

    We are seeking a highly organised, pro-active and results-driven Boutique Manager to join the Sarah Chapman team on a 12-month maternity cover.

    This individual will be accountable for key deliverables such as commercial growth, operational site efficiency/excellence, and high-quality, client-centred service.

    You will set the tone and culture within the Boutique and will be given full departmental P&L responsibility for its overall commercial success.

    You will work closely with the Clinic and Medical Managers to support the Clinic General Manager in the overall running of the business.

    You will champion exceptional customer service, create a happy working environment for employees and ensure continual financial growth. Business/Commercial
    Ensuring maximum profitability and retail excellence by tailoring and implementing business strategy to achieve sales, profit, and budget objectives
    Developing department financial P&L's, working towards performance targets and managing the forecast budget
    Undertaking effective range and demand planning of new and core product, providing accurate and timely SKU-level annual and quarterly forecasts for stock to the Supply Chain to optimise stock availability and minimise write-off/wastage
    Maximising brand collaborations, loyalty schemes, sampling and in-store events and social media opportunities - working in partnership with the head of Special Projects, Marketing & PR Teams
    Working to service/sales KPI's, upscaling sales of Boutique services eg: Glow Zone facials, LED, Endymed, etc.
    Engaging the local community and increasing the customer database
    Sharing ideas, market trends and staff/customer product feedback with NPD Team to feed creative brainstorming
    Supporting all new product launches from a retail perspective and working closely with internal teams on future concepts and launches
    Staying ahead of the curve within the beauty and retail/treatment industry and ahead of our competitors. Team Management
    Ensuring motivation and performance across the team through timely and efficient onboarding, training and development, regular performance management and handling of disciplinaries/grievances


    Staff management:
    including, recruitment, staff rotas, annual leave, sickness, incentives, and payroll assistance. Ensuring always that appropriate cover is available for all absences such as annual leave, sickness, or meetings for all staff
    Setting sales incentives to drive the team's motivation and to increase their sales commissions around peak trade or events
    Working closely with the Clinic Facial Trainer to ensure the team receive the correct training and complete this successfully and to brand standard
    Site Management
    Overseeing the day-to-day running of the Boutique ensuring governance and quality assurance, the maintenance of a safe working environment and the operational management of the space
    Landlords, building maintenance, emergency procedures, cleaning, IT services, floristry, laundry, PAT Testing, CCTV, etc.
    Ensuring the site complies with all aspects of Health & Safety legislation by maintaining health and safety policies, undertaking risk assessments, complying with the requirements of COSHH and RIDDOR

    Ensuring innovation within the Boutique space, evolving, and maintaining technological features and experiential elements eg: Glow Zone facials , skin scanning, LED treatments, video projections, etc.

    Efficient team motivation and management across employee journey
    Minimum 5 years' experience in managing a beauty retail environment with a proven financial success
    A Beauty Therapy qualification at NVQ level 3 or above (or equivalent)
    Experience of P&L accounts or budgetary management to control costs
    Excellent organisational and communication skills

    • Excellent IT skills (Pabau, Microsoft, Google Drive)
    In house and 3rd party training
    pdf and max of 4MB) * Phone number * Cover Letter (optional) #J-18808-Ljbffr
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