Director Enterprise Solutions, Data Processing - London, United Kingdom - Profiles by Kantar

Description

The Director of Data Processing is accountable for ensuring the quality of our data delivery, adherence to / improvement of processes and maintaining healthy best practice and standards. The role will require in-depth technical knowledge of our software packages and tools, providing technical advice on projects, and at times hands on support will be required. Additional responsibilities include the management of an onshore team of business partners and the management / support of offshoring teams in terms of quality standards, resourcing levels and KPI monitoring.

As a manager of people, you will have the responsibility of developing and cultivating a high performing skilled team, both onshore and offshore, which supports our company objective to be consultative, proactive and quality focused. The position requires you represent the company and our values, to lead by example and be an inspiring role model. As an escalation point, you will be asked to take full responsibility for actions and decisions in order to resolve and troubleshoot many of challenges that are unanticipated in a timely and professional way.

You need to be self-sufficient and an adaptive individual who is experienced in managing change to support the ever changing landscape of online research and multiple initiatives. You will need to be an effective communicator and be able to build relationships with Clients and other business units in particular the Sales, Research and Client Success teams. As Director of Data Processing you will need to attend various meetings, forums and off-site technology conferences as needed in order to stay abreast of technological advancements.

The role reports to the Director of Transformation.

What You'll Do...

Management of the Data Processing teams onshore and offshore

• Onshore you will be required to perform HR related tasks, delegation and work assignment, resource allocation, staff training and development, mentoring of junior staff all with the view to building a high performing team and increasing staff satisfaction scores to the company objectives.
• Offshore you'll be required to develop a good working relationship with the Offshore teams in order to ensure quality standards, resourcing levels and KPI monitoring.

Cross functional collaboration

• Maintain a culture of respectful and positive collaboration across the team you manage, and with other internal and external departments including Global.
• Ensuring client satisfaction scores are maintained in line with company objectives with regards data delivery, and proactively managing client relations where required
• Work closely with Sales, Research Directors and Client Success teams to ensure that our offer is clearly understood and Client requirements are clearly communicated to Offshore teams in order to meet Client expectations and deliver within budget
• Attend and contribute to EMEA management meetings, understand company direction and strategy and integrate that into future department developments and thinking

Operational efficiency

• Constantly review the end to end process and collaborate with the Director of Enterprise Solutions Scripting in order to deliver on operational efficiencies to improve gross margin year on year while improving the quality of deliverables
• Provide input into costing by ensuring that the cost calculator is correctly reflecting hours required

Innovation and automation

• In line with operational efficiency, we should be identifying, productising and communicating innovations in programming and data delivery capabilities to the business to drive incremental revenue opportunities.
• Management of our outsourced vendors and their deliverables, vendor relationships and costs related to data delivery functions.
• Maintain awareness and knowledge of industry news, events via recognised industry bodies and provide suitable guidance to colleagues and team

Day-to-day

• Coordinate system maintenance downtimes, upgrades of our specific software packages with internal and external staff.
• Have expert understanding of our specific software packages.
• The ability to design / set-up complex data delivery programmes for offshore to follow
• Discuss appropriate solutions regarding data management and analysis techniques with client services/PM
• Provide project support and guidance in addressing project troubleshooting needs and at times take ownership of the project to ensure the requirements are met.

Reporting

• Monthly progress report on department initiatives, KPIs
• Monitor and understand product key performance indicators
• Use data-driven insights to recommend and refine team direction under the guidance of the Transformation Director

Communication

• Hold regular meetings with onshore and offshore teams. Provide appropriate communication to managers and staff on project and process update and any related information.
• Travel maybe be required for up to 10% of time in order to meet with staff and service bureau support teams

What You'll Bring...

• Extensive technical experience working in data processing
• Knowledge of market research, operations and / or project management preferable
• Proven management experience of both off shore teams and technical teams
• In-depth knowledge of one or more Industry standard CAWI survey scripting software (Preferably Decipher, NField etc)
• Advanced knowledge of MS Excel, SPSS ASCII, triple-s, XML or other data processing applications.
• Previous experience with one or more of the following: Flash, JavaScript, HTML, SQL, advantageous
• Working knowledge of AI, power BI, power apps, microsoft forms including the microsoft suite in order to drive innovation, process efficiency and automation
• Proven experience in driving efficiency and process change at an organisational level.
• Strong written and oral communication skills
• Detail oriented, strong organizational skills with a proven ability to managing multiple projects
• Excellent collaboration skills with ability to work closely and communicate effectively with internal colleagues across functions and directly with external suppliers/partners.
• Quality data delivery to Clients

Kantar Profiles Division

Unleash your potential at Kantar's Profiles division, home to the world's largest audience network.

Join our expert team in survey design, sampling methodologies, and data science, we leverage cutting-edge technology to provide our clients with seamless access to real people and unparalleled insights.

Backed by industry-leading anti-fraud technology, our Profiles Audience Network comprises over 170 million individuals, in more than 100 markets worldwide. Our clients include many of the world's leading brands, who trust us to collect reliable insights.

Be part of a team that shapes the future of panel market research and drives results for brands everywhere

Some key facts:

• Our team is made up of 600 people globally.
• We are present in 27 countries.
• Profiles currently holds a 10% share in the $3b panel industry but we have ambition, a robust 3-year business plan and the financial backing of our private equity owners (Bain Capital) to grow to be the #1 player in this sector.
• We provide an ideal environment for professional growth, offering:
• A 'start-up' atmosphere in which you can make a big impact and get credit for it.
• The chance to learn all aspects of the business and influence the decision-making process.
• The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.

JOIN US

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.