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    End User Services Support - Glasgow, United Kingdom - Weir

    Weir
    Weir Glasgow, United Kingdom

    Found in: Talent UK C2 - 5 days ago

    Default job background
    Full time
    Description

    End User Services Support

    The Weir Group

    UK – Glasgow (Site-Based in Glasgow City Centre)

    Purpose of Role: You will be a key member of the IS&T Service Management function and part of a diverse team, both in geography and experience. The Service Management function is responsible for service support in accordance with customer SLAs and delivering colleagues an excellent IT service experience.

    You will provide operational day-to-day support for the build and run operations for end user services, including local deskside support, collaboration with internal customers and third-party vendors to deliver service to the Weir business meeting or exceeding agreed service levels.

  • Why choose Weir:
    Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.

    An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

    Feel empowered to be yourself and belong : Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

    • Key Responsibilities:

  • Delivery of defined end user services (EUS) to support the Weir business to agreed service levels and in collaboration with vendors where applicable while maintain a polite and courteous manner.
  • Strive to excel by meeting or exceeding the Service Level Objectives and job-logging and recording all calls and related activity in Weir's IT Service Management tool, ServiceNow.
  • Provide installation, configuration, delivery, maintenance and monitoring of EUS hardware, components and services, in accordance with defined roadmaps, strategies, policies and standards.
  • Follow, create and maintain operational and procedural documentation and escalation processes to ensure adherence to EUS SLAs.
  • Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

    • Job Knowledge/Education and Qualifications:

  • Experience working in a level 2 role and tertiary IT qualifications, industry certifications and/or relevant work experience in a Level 2 IT support environment within a medium to large organisation.
  • Experience in maintaining and remediating EUS services and seeking opportunities to improve EUS operations.
  • Technical experience across Windows 11, Microsoft 365, Microsoft SCCM/Intune, Active Directory and solid hardware knowledge across laptops, PCs, mobile devices, and other equipment.
  • Excellent communication and customer facing skills with the ability to discuss technical content in an everyday relatable way.

    • We are Weir Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life

    #LI-AC1

    #LI-SM2

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