Jobs
>
Birmingham

    Senior Relationship Officer - Birmingham, United Kingdom - Marsh

    Marsh
    Marsh Birmingham, United Kingdom

    3 weeks ago

    Default job background
    OTHER
    Description

    Senior Relationship Officer (SRO) – North Region

    This role complements and supports the North Head of Service position to drive marginal gains improvement and enhance the client and colleague experience. This is a critical functional position that influences cultural mind-sets to set the business apart from the competitors. The role reports directly to the Head of Service.

    What can you expect?

    • A dynamic fast-paced position working across Marsh and the wider Marsh McLennan businesses that will require sound decision making to focus on the initiatives that make the biggest impact on service and colleague engagement
    • Evaluation of the wide functional services we can offer clients and filter in a constructive way to support the regions Heads of Office and CE Leadership Group
    • Be a trouble shooter when required and lead by example on accounts when acting in either a Client Executive or SRO capacity.

    What will you be rewarded with?

    • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
    • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
    • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
    • Attractive performance related bonus

    You will be accountable as set by personal goals to:

    IMPROVE RETENTION:

    Work closely and support the North Head of Service in being responsible for:

    • Client vulnerability and at risk clients across the region
    • Act as Client Executive or Senior Relationship Officer on 8-12 x major accounts across the region; driving account strategy and building strategic relationships with the designated clients (and C-suite) to deliver the best of Marsh McLennan.
    • Personally engage in significant defensive RFPs or challenge reviews – e.g. strategy meeting, report content, often meeting the client or attending the presentation.
    • Delivery of Trophy and Industry client strategy to maximize retention and growth on key accounts
    • Attendance at major PRISMS across the region as an independent challenger
    • Own Client Service Feedback
    • Participate in F2F feedback for major client universe
    • Troubleshooting client complaints where appropriate to do so as the independent person.

    TRAINING, DEVELOPMENT AND COACHING:

    Work closely and support the North Head of Service in the following areas:

    • Roll out training or new initiatives to CE and CA community
    • Share best practice, successes and lessons learned across the region
    • Coach CE/CA community
    • Work with Regional Managing Director & Heads of Office to support the CE delivery of ES and NN target
    • Support the on boarding of new recruits
    • Mentor the future CEs in the business including graduate trainees

    What you need to have:

    • Proven Client Executive experience on key accounts
    • Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
    • A good awareness of clients' business, their business issues, insurance programmes and service plans

    What makes you stand out:

    • Dynamic with previous client facing experience.
    • The ability to remain calm under pressure and be able to work flexibly when required.
    • Dip CII qualified and working towards ACII is desirable.

    About Marsh

    Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

    Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

    Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

    #LI-CB2

    #hybrid

  • Assured Private Wealth LTD

    Customer Relationship Officer

    3 weeks ago

    Assured Private Wealth LTD Birmingham, United Kingdom

    **Job description · - Customer Relationship Officer** · Assured Private Wealth LTD is an established financial services company who are expanding rapidly and have a brilliant opportunity for a Customer Relationship Officer within our Alvechurch office. The successful Customer Rel ...

  • Assured Private Wealth LTD

    Customer Relationship Officer

    3 weeks ago

    Assured Private Wealth LTD Birmingham, United Kingdom

    **Job description · - Customer Relationship Officer** · Assured Private Wealth LTD is an established financial services company who are expanding rapidly and have a brilliant opportunity for a Customer Relationship Officer within our Alvechurch office. The successful Customer Rel ...

  • West Midlands Combined Authority (WMCA)

    Membership Relationship Officer

    2 days ago

    West Midlands Combined Authority (WMCA) Birmingham, United Kingdom

    Big changes are happening at WMCA. We have welcomed a new Mayor, the Trailblazer Devolution Deal implementation is underway, and single settlement is changing the way we work. This is an incredibly exciting time to join us. · To add to this, we now have a new post for a Member Re ...

  • West Midlands Combined Authority

    Member Relationship Officer

    4 days ago

    West Midlands Combined Authority Birmingham, United Kingdom

    Job Introduction · Big changes are happening at WMCA, we have welcomed a new Mayor, the Trailblazer Devolution Deal implementation underway, and single settlement changing the way we work, this is an incredibly exciting time to join us. · To add to this, we now have a new post fo ...

  • University of Warwick

    Relationship Officer

    1 week ago

    University of Warwick University of Warwick, United Kingdom

    **Part time, fixed term contract until 06 December fte** · This is an opportunity to join our Employer Relations team within WBS CareersPlus. · This role helps to develop and manage our global recruiter relationships, activities and events and works extensively with our employers ...

  • Encompass LATC Ltd

    Complaints & Customer Relationship Officer

    2 weeks ago

    Encompass LATC Ltd Sutton, United Kingdom

    Complaints & Customer Relationship Officer · **In this job role you will**: · - Manage a rolling caseload of complaints and enquiries related to casework to ensure intended outcomes are delivered · - Coordinate and administer the effective handling and resolution of complaints an ...

  • Encompass LATC Ltd

    Complaints and Customer Relationship Officer

    3 weeks ago

    Encompass LATC Ltd Sutton, United Kingdom

    Encompass delivers a wide range of services including homelessness support and adult social care. · For this job role, you will be responsible for investigating and responding to complaints and general enquiries related to casework, Subject Access Requests (SARS) and Freedom of I ...

  • West Midlands Combined Authority

    Membership Relationship Officer

    3 days ago

    West Midlands Combined Authority Birmingham, United Kingdom Full time

    · Big changes are happening at WMCA. We have welcomed a new Mayor, the Trailblazer Devolution Deal implementation is underway, and single settlement is changing the way we work. This is an incredibly exciting time to join us. · To add to this, we now have a new post for a Member ...

  • X2recruit

    Customer Relationship Officer

    3 days ago

    X2recruit Cannock, United Kingdom

    X2 Recruit are looking for a Customer Relations Specialist. · - Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases · created and processed in a timely manner. · - Ensure that all customer activity/communication ...

  • Encompass LATC Ltd

    Complaints & Customer Relationship Officer

    2 weeks ago

    Encompass LATC Ltd Sutton, United Kingdom Undefined

    Complaints & Customer Relationship Officer · *In this job role you will:* · * Manage a rolling caseload of complaints and enquiries related to casework to ensure intended outcomes are delivered · * Coordinate and administer the effective handling and resolution of complaints and ...

  • Progressis

    Team Administrator

    2 weeks ago

    Progressis Birmingham, United Kingdom

    Job Role- Administration Jobs- Contract Type- Perm- Location- UK- Salary- £25,000-30,000- Date Added- 21/03/2023- Date Expires- 18/04/2023- Industry- Professional Services An established national business advisory firm is looking for an Administrative Assistant to support their B ...

  • Roythornes Solicitors

    Property Team Legal Secretary

    2 weeks ago

    Roythornes Solicitors Birmingham, United Kingdom

    BirminghamRoythornes Solicitors is a top 150 national law firm with five strategically located offices across the Midlands and East Anglia. We adopt a one-team ethos across all offices, with trusted advice being given by our recognised experts on a national spread. We pride ourse ...

  • Roythornes Solicitors

    Float Team Legal Secretary

    3 weeks ago

    Roythornes Solicitors Birmingham, United Kingdom

    Birmingham · Roythornes Solicitors is a top 150 national law firm with five strategically located offices across the Midlands and East Anglia. We adopt a one-team ethos across all offices, with trusted advice being given by our recognised experts on a national spread. We pride ou ...

  • Roythornes Solicitors

    Senior Associate

    1 week ago

    Roythornes Solicitors Birmingham, United Kingdom

    Birmingham or other officesRoythornes Solicitors is a top 150 national law firm with five strategically located offices across the Midlands and East Anglia. We adopt a one-team ethos across all offices, with trusted advice being given by our recognised experts on a national sprea ...

  • SF Group

    Digital Skills Officer

    2 weeks ago

    SF Group Birmingham, United Kingdom

    Digital Skills Officer Ref code: JHS Technology £60k - 70k per year + Part time available Birmingham, West Midlands, England Fixed Term Contract Hybrid Working Digital Skills Officer with a background in business support, inward investment and talent is sought by TechWM based in ...

  • Barclays

    Associate Banker

    1 week ago

    Barclays Birmingham, United Kingdom

    **Associate Banker** · **Birmingham** · As a Barclays Associate Banker this is an exciting opportunity where you'll support and contribute to the growth of one or more relationship managed portfolios across Corporate Bank. You'll work closely with Bankers and/or Associate Bankers ...

  • Meridian Business Support Limited

    Credit Controller

    2 days ago

    Meridian Business Support Limited Birmingham, United Kingdom Full time

    We are recruiting for an experienced Credit Controller to join our team to managing a portfolio of debt up to £8Mil, across 500 National & Non-national accounts. · This is a Hybrid Working role, with the office being based in Birmingham, B15, Offering:Salary between £27,000 - £33 ...

  • Gleeson Recruitment Group

    Office Manager

    2 weeks ago

    Gleeson Recruitment Group Birmingham, United Kingdom

    Gleeson Recruitment Group are working with a dynamic company who are seeking an Office Manager & Personal Assistant to support the CEO & Managing Director. Due to the nature of this organisation, you will be office based on a full-time basis between 8.30am · - 5pm. · **Responsibi ...

  • Cabinet Office

    Heo Sponsorship Policy Adviser

    1 week ago

    Cabinet Office Birmingham, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £35,400 - £39,200- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Higher Executive Officer**Contract type**: · - Permanent**Business area**: · - CO - Office of Government Property**Type ...

  • Baird and Co Recruitment

    Tsm Housing Officer

    1 week ago

    Baird and Co Recruitment Birmingham, United Kingdom

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are recruiting a TSM Housing Officer to help in a pilot scheme for the TSM measures being introduced in supported housing. · Initially a six month contract, there is scope for the position to be extended or g ...