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    Senior Service Supervisor - England, United Kingdom - Kent State University

    Kent State University
    Kent State University England, United Kingdom

    2 weeks ago

    Default job background
    Description
    Parking Services Supervisor
    75 per hour
    Plans and coordinates daily staffing for events and enforcement.

    Supervises Parking Facility Attendants and a large number of student employees engaged in parking enforcement, motorist assistance, special events and collection of parking fees.

    Reports to Manager, Parking Services.

    Supervises Parking Facility Attendants and a large number of student employees engaged in parking enforcement, motor assistance, special events and collection of parking fees; Planning and directing the work activities of employees; assigning and monitoring work duties and responsibilities; Interviewing job applicants and conducting performance evaluations of classified employees.

    hiring, termination, promotion, discipline, layoff/recall) for assigned employees and initiating appropriate action to implement recommendations.
    Communicating and enforcing policies and procedures; addressing employee concerns and complaints and adjusting grievances.

    Monitoring and maintaining records of employees' work hours, overtime/compensatory time, sick leave, vacation, performance, and related information; Ensuring appropriate training of staff; identifying training needs; developing and implementing training activities.

    Enforces University parking rules and regulations in accordance with university policy; provides assistance to stranded motorists, reports need for parking facility maintenance to include unsafe conditions, surveys lots to determine usage.

    Provides information and directions to faculty, staff, students and visitors regarding campus parking, resolves non-routine and routine complaints; conducts presentations to various campus groups regarding parking policies and procedures.

    athletic events, commencement, concerts, lectures, etc.); May research and identify owners of license plates to assist with collection of unpaid tickets.
    uses specialized parking software to enter and retrieve vehicle/ticket information.
    Maintains inventory and department key logs.
    Oversees collection of parking tickets from ticket boxes and delivers to Parking Services.
    Represents Parking Services at interdepartmental meetings regarding issues that impact parking on campus (e.g., Valid Ohio driver's license with safe driving record.
    Specific software may be preferred
    Inventory control
    Interpersonal communication to effectively interact with University personnel and public in person and over the telephone (e.g., Identify training needs
    Operate computerized cash register, hand-held computerized ticket writer and two-way radio
    Operate computer for data entry/retrieval
    Resolve customer complaints and disputes

    may work varied hours and shifts to include evenings, weekends and holidays; requires on-campus travel; Monday through Thursday, 12:45 p.m.

    to 9:15 p.m., however, schedule may vary during breaks and summer.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017.

    Smoking and tobacco use are not permitted on any of Kent State's campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international.

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