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    Bureau Services Manager - London, United Kingdom - Vitality Corporate Services

    Vitality Corporate Services
    Vitality Corporate Services London, United Kingdom

    2 weeks ago

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    Description
    Working Pattern - Hybrid -3 days + per week in the Vitality London Office. Full time, 37.We are happy to discuss flexible working

    The purpose of this role will be to develop the best possible customer journey for our user base when engaging with our IT Service.

    This will include managing the daily operations of the 2nd line team including the individual management and leadership of them.

    You will actively develop relationships with the business to better enable it and to own and drive forward all Desktop involved IT transformation initiatives.

    Owning, leading and supporting service change activities will be an exciting part of the role where ownership and empowerment will be reliably encouraged and supported.

    Team Management and Leadership - Performance, development, succession, skills management. Including proxying management peers during absence
    Transformation - Driving people, process and technology forward to change the way we operate in both the Desktop Service space
    Cross-functional - Promoting work across multiple teams, creating opportunities for shift left and more effective use of capabilities and promoting career pathways
    Modern Desktop Service - Driving chances to change and improve and working collaboratively on our EUC landscape.
    You will build complimentary improvement plans to support delivery of the service strategy
    Ongoing Performance & Continuous Service Improvement - Responsible for representing the 2nd line teams within cross-functional teams. ITSM - Understanding and supporting the cross-functional needs for ITSM across people, process and technology
    Proven experience within a Service Desk Manager, EUC Manager, Desktop Manager or significant Team Leader experience
    Demonstrable working knowledge around ITIL (v3 or v4), ideally certifications
    Experience using and supporting the improvement of ITSM tools
    Excellent and demonstrable management knowledge around modern desktop operations, extending into EUC including but not limited to Endpoint Manager, SCCM and JAMF
    Bonus Schemes - A bonus that regularly rewards you for your performance
    A pension of up to 12%- We will match your contributions up to 6% of your salary
    Our award-winning Vitality health insurance - With its own set of rewards and benefits
    Life Assurance - Four times annual salary
    Great career opportunities

    To make people healthier and to enhance and protect their lives through our market-leading health and life insurance and the Vitality Programme.

    We empower our members to take control of their wellness and develop long-term healthy habits.
    Diversity & Inclusion
    We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. Vitality is a multi award-winning UK insurance brand, here to make the world a healthier, happier place.
    Apart from offering some of the best cover out there, we help people take control of their health. We also help them get healthier, by giving them great rewards when they do healthy things.

    As a brand with a challenger mindset, anyone who can show us a better way to do things is someone we want to work with.

    So when you join us, expect a positive environment and plenty of opportunities to grow your career. You'll also have some brilliant teammates to support you and a dynamic work schedule to build your skills.
    7+ million members with access to our unique health insurance and healthy living programme. Hybrid and flexible working is also a key part of our organisational setup. Li-Hybrid
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    We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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