Jobs
>
Basildon

    Customer Service Manager - Basildon, United Kingdom - SS&C Technologies

    SS&C Technologies
    SS&C Technologies Basildon, United Kingdom

    1 week ago

    Default job background
    Description

    Job Description

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

    Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

    About the Role

    Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Achieving/exceed the business objectives at the right cost.

    Your Responsibilities

    • Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service
    • Connect and Inspire with people to encourage continual development and improved capability
    • Champion change and take personal responsibility for driving change forward
    • Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery
    • Deliver consistent levels of service today while planning and considering the requirements for the future
    • Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements
    • Deliver cost challenges within area
    • Actively engage with other areas in operations and the business to improve our service proposition and promote "one team" ethos
    • Develop and build successful partnerships with key stakeholder(s), both internally and externally, that add value to our business
    • Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line with FCA guidelines. Lessons are learnt and changes implemented to improve the service

    Your Experience

    • Strong knowledge of the financial industry and the market place
    • Strong ability in understanding management information and using this to make considered decisions
    • Strong ability to connect with audience when communicating, both written and verbal
    • Strong interpersonal skills and the ability to create an environment that delivers excellent customer service

    We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

    Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

    Background Checks

    All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

  • ENS Recruitment

    Customer Services Manager

    1 week ago

    ENS Recruitment Basildon, United Kingdom

    Our client is a leading Electronics Manufacturing Company based in Basildon, Essex. They serve all sectors of the electronics market with advanced technology systems with a committed and professional team. The role of Customer Services Manager is focusedon customer relationship m ...

  • Estuary Housing Association

    Service Manager

    6 days ago

    Estuary Housing Association Benfleet, United Kingdom

    **Service Manager (Mental Health Services)** · **Benfleet** · **£ ** · **Permanent, Full Time** · Our supported living schemes support adults with enduring mental health needs, we specialise in person centred support in order to provide excellent quality services for our resident ...

  • Essex Partnership University NHS Foundation Trust

    Pa/service Management Team Secretary

    10 hours ago

    Essex Partnership University NHS Foundation Trust Basildon, United Kingdom

    Basildon & Brentwood Community Mental Health Services in Essex are pleased to offer an exciting opportunity for an individual to join our team as Personal Assistant (PA) to the Service Manager and Secretary to the Service Management Team. · We are seeking an experienced, reliable ...

  • NonStop Consulting Ltd

    Fostering Service Manager

    1 day ago

    NonStop Consulting Ltd Benfleet, United Kingdom

    **Fostering Services Manager** · **£62,000** · **South Essex** · Happy New Year everyone I Hope you're settling into 2023 well. We are currently looking for an experienced Fostering Manager to join with our Not For Profit, therapeutic fostering organisation in South Essex. · You ...

  • Nationwide Platforms

    Workshop Service Manager

    3 days ago

    Nationwide Platforms Grays, United Kingdom Full time

    We require a Workshop Manager or Foreperson to join our Nationwide Platforms team at the London East depot. To manage all workshop and field based engineering activities at the Depot. Ideally someone within a similar industry, with excellent people management experience and with ...

  • Avenues Group

    Service Manager

    1 week ago

    Avenues Group Bexleyheath, United Kingdom

    Avenues is a community where people smile, laugh, grow and achieve great things. · We are committed to providing high quality support with a growing and renewed emphasis on Positive Behaviour Support and Active Support in order to improve the quality of life of the people we supp ...

  • Understanding Recruitment

    IT Services Manager

    1 week ago

    Understanding Recruitment London, United Kingdom

    **IT Services Manager** · An exciting opportunity has arisen for an IT Services Manager to join an amazing charity and assist the delivery of their technology services. The IT Services Manager will be joining the Vauxhall, London offices with an extremely flexible hybrid style of ...

  • Domus Recruitment Ltd

    Service Manager

    1 week ago

    Domus Recruitment Ltd London, United Kingdom

    Domus are on the lookout for an experienced manager within the Health and Social Care sector to join a national organisation in Bolton, as a Service Manager. · Based in East Lancashire, you will be responsible for the delivery of high quality and person-centred support to adults ...

  • NonStop Consulting Ltd

    Service Manager

    6 days ago

    NonStop Consulting Ltd London, United Kingdom

    Service Manager - Adoption Agency - National Charity - Hybrid working - Trauma informed service - therapeutic work - Family history · We are looking to recruit a Service Manager for a Charity's adoption agency in Newham. If you are a manager looking for a challenge in a niche mar ...

  • Tripod Partners Executive & Permanent

    Service Manager

    6 days ago

    Tripod Partners Executive & Permanent Barking, United Kingdom

    **Department**: Children's Care and Support (Operational) · **Section**: Adolescent and Youth Justice Service · **Location**: Flexible working, Foyer Barking at least two days per week · **Contract Type**: Full Time - Permanent · **Hours per Week**: 35 · **About the role** · We a ...

  • The Graduate Project

    Service Manager

    1 week ago

    The Graduate Project London, United Kingdom

    **Responsibilities**: · - To oversee the support, safety, and development opportunities for all young people. · - Ensuring that young people's outcomes are achieved and evidenced via weekly/monthly reports and other relevant documentation. · - To assist the Heads and Directors in ...

  • Lifeways

    Service Manager

    1 day ago

    Lifeways Brixton, United Kingdom

    Are you ready to progress your career? To use the skills you have gained and manage the day to day running of our supported living services? · The Lifeway's Group is one of the UK's leading providers of support services for people with diverse and often complex needs in community ...

  • Securus Recruitment

    IT Service Manager

    1 week ago

    Securus Recruitment City of London, United Kingdom

    An exciting opportunity for a Finance IT Service Manager to join a leading global insurance / reinsurance business and work in partnership with the IT leadership team to establish strong relationships between technical support teams, third party vendorsand internal Finance busine ...

  • The Sales Recruitment Network

    Service Manager

    13 hours ago

    The Sales Recruitment Network Ware, United Kingdom Full time

    Synopsis: My Client is seeking an experienced Service Manager from an Industrial Doors, Shutters and Gates background, capable of managing the customer interface and communicating at all levels. £K Excellent Negotiable Salary, OTE, car plan,pension and exec benefits. Based in the ...

  • Safer London

    Service Manager

    10 hours ago

    Safer London London, United Kingdom

    **Service Manager** · Location: Face-to-face delivery pan-London, agile working for all other duties · Hours: 35 hours per week, sometimes worked flexibly · **Salary**: Grade D point 1 £38,280 to point 5 £46,340 · **Who we are** · Safer London is a charity working with young Lond ...

  • INSIGNIA RECRUIT

    Service Manager

    2 days ago

    INSIGNIA RECRUIT Bishop's Stortford, United Kingdom

    **Service Manager · Bishop's Stortford (Hybrid WFH / Office) · Salary DOE (focus is to find the right person)** · Our major client has retained our services to find them a Service Manager who will be responsible for managing their service plans / contracts. · **Overview of the Se ...

  • Eames Consulting

    IT Service Manager

    1 week ago

    Eames Consulting London, United Kingdom

    Our client, a **Lloyd's of London syndicate,** is looking for an **IT Service Manager.** · This is a **brand new role** where you will be engaging with **IT leaders** to build the relationship among technical support teams, vendors and business stakeholders.You will be the **PoC ...

  • eFinancialCareers

    IT Service Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    Key Skills and Experience: · - Experience of managing a support function within an ITIL environment in a Financial Services company (ideally Exchange or Clearing house), with particular focus on Incident, Problem, Change and Release Management · - Understanding and experience of ...

  • Domus Recruitment Ltd

    Service Manager

    1 week ago

    Domus Recruitment Ltd Hammersmith, United Kingdom

    I am recruiting for a**Service Manager** for one of my closest **London** based clients, a fantastic charity who are an incredible company to work for. As the manager, you'll manage several services in the **Hammersmith and Fulham** area with the responsibility for leading teams ...

  • The Management Recruitment Group

    Service Manager

    3 days ago

    The Management Recruitment Group London, United Kingdom

    _Delivering world class customer service, through an in-house delivery team._ · The Service Manager (Cleaning) will lead the operational planning of an exceptional cleaning service across the King's estate. The Service Manager will be responsible for the effective motivation and ...