Jobs
>
Leicester

    IT & Communications Help Desk Support-Junior - Leicester, United Kingdom - Estio Training Limited

    Estio Training Limited
    Estio Training Limited Leicester, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

    Default job background
    Description
    Level 3 Information Communications Technician
    Company – The Royal Air Forces Association
    67 per hour, rising every 6 months by £0.The RAF Association is one of the oldest military charities. We offer support to an RAF community of one million people.

    Every year we help more than 85,000 people to overcome difficulties ranging from physical and mental wellbeing issues to financial struggles.

    Estio Training have an exciting new opportunity for a IT Support Apprentice with The Royal Air Forces Association, a Welfare Charity Supporting the RAF Community based in Leicester.

    This apprenticeship role will be part of the IT service within the Association, supporting all our internal customers with their first line support IT helpdesk needs.

    The IT Support Apprentice will be supported to deliver first-line IT support a part of our IT helpdesk. This involves responding to "tickets" raised via the IT helpdesk from our customer group and providing an effective service.

    The role will provide an insight into a wide range of processes in relation to network and infrastructure and apprentices will learn key skills related to IT resolution, prioritisation and customer service and will ultimately cover the following primary responsibilities:

    Supporting the provision of 1st line technical support for all hardware and software incidents raised by Association users.
    Monitoring user support tickets and ensuring service is delivered to the agreed service level agreements (SLA's).
    Installation of new hardware devices. (including Computer Workstations, laptops, tablet devices, telephone handsets, printers and other peripheral devices).
    Following procedures surrounding the installation of software applications and deployment of application updates and patches.
    Supporting the management of user accounts, permissions and passwords.
    Following procedures in relation to the installation and monitoring of Antivirus solutions.
    Assisting troubleshooting and identifying network faults.
    Monitoring and supporting of server applications.
    5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

    Knowledge and experience of functionality within Microsoft Office suite of applications.


    Personal qualities:

    Confident telephone manner and written communication skills as the role will involve telephone and email contact with our internal customers.

    The role offers long term security and the opportunity to progress into a permanent position.
    This role links to our IT Support Engineer job role.

    Following successful completion on the apprenticeship programme, the apprentice will move to a Junior IT Support Engineer role for a further 18 months.

    Provided performance and competencies are of the appropriate standard at the end of this period, the role will convert to the role of IT Support Engineer at the end of month 36.


    Training to be provided:
    Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

    Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
    Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
    Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
    Prioritise systems support tasks and monitor and maintaining system performance
    Maintain regulatory, legal and professional standards.
  • ACS Staffing Solutions

    Junior IT Support

    Found in: Click to Hired UK C2 - 2 days ago

    ACS Staffing Solutions Essendine, United Kingdom Permanent, Full time

    Junior/Trainee IT Support/Technical Support · Stamford · £23,500 (£12.91 per hour) plus benefits · Are you a tech enthusiast who is looking for an opportunity to use your knowledge to resolve customer issues and solve problems? · We have a great opportunity for a Junior/Trainee ...

  • Dains Group Ltd

    Audit Senior

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Dains Group Ltd Leicester, United Kingdom Full time

    Audit Senior · We are recruiting for an Audit Senior in our Leicester office. We're on the lookout for a driven, client-focused audit professional to join our expanding team. If you're ambitious and eager to take your career to new heights, then this is the opportunity for you. · ...

  • Bennett & Game Recruitment LTD

    Junior Technical Support

    Found in: beBee S2 UK - 3 days ago

    Bennett & Game Recruitment LTD Northamptonshire, United Kingdom Permanent

    Job Profile for Graduate Technical Support & Design Engineer - Lifting Equipment Technical Support & Design Engineer required for a manufacturer of lifting equipment based in Northampton. This is for a family owned 14 employee company. You will be based at our Office in Northampt ...

  • Blues Point Inc.

    IT Service Service Desk Support Technician

    Found in: Jooble UK O C2 - 1 day ago

    Blues Point Inc. Coalville, Leicestershire, United Kingdom

    IT Service Desk Analyst · Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity t ...

  • Blues Point Inc.

    IT Service Service Desk Support Technician

    Found in: Jooble UK O L C2 - 1 day ago

    Blues Point Inc. Coalville, Leicestershire, United Kingdom

    IT Service Desk AnalystOur client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to ad ...

  • Nottingham Community Housing Association Ltd

    IT Service Service Desk Support Technician

    Found in: Jooble UK O C2 - 4 days ago

    Nottingham Community Housing Association Ltd Nottingham, United Kingdom

    Service Desk Analyst · We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with their use of technology. From maintaining IT infrastructur ...

  • Capita

    IT Service Service Desk Support Technician

    Found in: Jooble UK O C2 - 1 day ago

    Capita Nottingham, United Kingdom

    Job Title: Service Desk Analyst · Contract: Permanent · Shift/Hours: 37.Shift pattern: We are looking for a Service Desk Analyst to join the Smart DCC team to provide a first and single point of contact into the DCC Service Desk for all Data Communications Company related busin ...

  • TurnerFox Recruitment

    Junior IT Field Based Technical Support Engineer

    Found in: Jooble UK O C2 - 3 hours ago

    TurnerFox Recruitment Derby, Derbyshire, United Kingdom

    IT Field Engineer Location: Derby - Hybrid Full-time (37.We are looking for an Experience IT Field Engineer to join an East Midlands company assisting with providing cloud solutions, IT strategy, and IT support. · The ideal candidate for the IT Field Engineer role will possess a ...

  • TURNERFOX RECRUITMENT LTD

    Junior IT Field Based Technical Support Engineer

    Found in: Jooble UK O C2 - 1 hour ago

    TURNERFOX RECRUITMENT LTD Derby, Derbyshire, United Kingdom

    IT Field Engineer · Derby – Hybrid · Full-time (37.We are looking for an Experience IT Field Engineer to join an East Midlands company assisting with providing cloud solutions, IT strategy, and IT support. · The ideal candidate for the IT Field Engineer role will possess a str ...

  • MENTUS RECRUITMENT LTD

    Associate Specialist in Adult Psychiatry

    Found in: SonicJobs Direct Apply UK - 1 day ago

    MENTUS RECRUITMENT LTD Loughborough, United Kingdom Full time

    Mentus Recruitment are proud to be partnering with one of the leading providers of Mental health services within the private sector. · We have an exciting opportunity for an experienced Specialty Doctor or Associate Specialist to join a well established independent hospital for ...

  • Rullion

    Lead Junifer System Administrator

    Found in: SonicJobs Direct Apply UK - 4 hours ago

    Rullion Loughborough, United Kingdom Full time

    Lead Junifer System Administrator Wanted · Are you a seasoned System Administrator with a passion for driving operational change and optimising business solutions? My client is currently seeking a Lead Junifer System Administrator to join our dynamic team. This role presents an e ...

  • Gateway Hospitality Recruitment

    Junior Sous Chef

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Gateway Hospitality Recruitment Melton Mowbray, United Kingdom Full time

    Junior Sous Chef - Luxury Health Spa · Our client is recruiting a Junior Sous for their luxury health spa near Melton Mowbray. They are looking for an experienced Chef with experience of working with all fresh food to high standards to produce healthy meals for the main restauarn ...

  • Professional Technical Ltd

    Electronics Engineer

    Found in: SonicJobs Direct Apply UK - 6 days ago

    Professional Technical Ltd Hinckley, United Kingdom Full time

    This globally recognised automotive brand is constantly pushing the boundaries of innovation. To support their future model development, we are seeking a talented and passionate Electronics Engineer join their Electrical/Electronic Components Engineering Team. As part of this tea ...

  • Bennett and Game Recruitment LTD

    Junior Landscape Architect

    Found in: SonicJobs Direct Apply UK - 4 hours ago

    Bennett and Game Recruitment LTD Northampton, United Kingdom Full time

    We are currently representing a Consultancy that is actively looking for a Junior Landscape Architect to join their growing team in the Northampton Office. This is an excellent opportunity for a Junior Landscape Architect to build and develop their career within a talented team. ...

  • Dains Group Ltd

    Audit Senior

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Dains Group Ltd Rugby, United Kingdom Full time

    Audit Senior · We are recruiting for an Audit Senior in our Rugby office. We're on the lookout for a driven, client-focused audit professional to join our expanding team. If you're ambitious and eager to take your career to new heights, then this is the opportunity for you. · Why ...

  • Linsco Ltd.

    Billing Manager

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Linsco Ltd. Nottingham, United Kingdom Full time

    Linsco is an independently owned recruitment agency with over 45 years of experience specialising in the construction industry. We are currently recruiting for a billing manager to fill a pivotal role within our company. In this position, you will be instrumental in driving our g ...

  • Employal

    Commercial Property Lawyer

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Employal Kettering, United Kingdom Full time

    Commercial Property Lawyer · Kettering · £40,000 - £80,000 · My client is a strong regional firm that hold a niche area of the market and have heritage that dates back over 100 years. As a firm they hold strong value with prioritising work-life balance along with giving back to ...

  • WALLACE HIND SELECTION LIMITED

    Accountant

    Found in: SonicJobs Direct Apply UK - 1 day ago

    WALLACE HIND SELECTION LIMITED Stamford, United Kingdom Full time

    We're a multi-site Accountancy Practice, with ambitious growth plans and substantial prospects for career development. Amongst other roles, we're looking for an Accountant to join our team either in Spalding or Market Deeping. · BASIC SALARY: up to £37,500 · BENEFITS: · Permanen ...

  • Dains Group Ltd

    Audit Manager

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Dains Group Ltd Rugby, United Kingdom Full time

    Audit Manager · We are recruiting for an Audit Manager in our Rugby office. We're on the lookout for a driven, client-focused audit professional to join our expanding team. If you're ambitious and eager to take your career to new heights, then this is the opportunity for you. · W ...

  • Quest Employment

    Recruitment Consultant

    Found in: SonicJobs Direct Apply UK - 4 hours ago

    Quest Employment Corby, United Kingdom Full time

    Recruitment Consultant · Quest Employment is on the lookout for a dynamic Recruitment Consultant join our Corby Team. · Reporting directly to our Branch Manager, you'll step into a vibrant role with a warm desk, collaborating with existing clients and candidates while cultivatin ...