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Blues Point Inc. Coalville, United KingdomJob Description · IT Service Desk Analyst · Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great car ...
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1st Line Service Desk Analyst 24/7
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SCC Sparkhill, United KingdomRole: 1st Line Service Desk Analyst · Location: Birmingham, West Midlands · Shifts - 4 Days (7am-7pm) / 4 Off / 4 nights (7pm-7am) / 4 off, Recurring, including weekends and bank holidays · Salary/Package: To £23,000, plus company benefits and personal development · SCC is Europe ...
Service Desk Analyst - Coalville, Leicestershire, United Kingdom - Blues Point Inc.
1 week ago
Description
IT Service Desk AnalystOur client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire.
This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.The Service Desk Analyst is the 'face' of the IT team, and the first point of contact that users will interact with.
They will be focused on making sure that customers have a great experience of using technology and feel empowered to get the most from the systems they work with daily.
The site is not central so you may need a driving licence.Responsibilitiesto resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed.
IT incidents and service requests, prioritisationaccurate records of IT incidents and service requests, including documentation and keeping ticketing system up to dateto the development and maintenance of IT service desk knowledge Service Desk projects and initiatives including developing and implementing new processes.
About youwill need to have some experience working in a 1st line support role on an IT service deskof enterprise IT systemsand accurate, attention to detailto work at pace – it's a busy environmentto learn and progress, passionate about ITgreat communicator that is capable of explaining things in a way non-technical people can understandand the ability to build strong relationships is highlight both problems and solutions for explorationknowledge would be useful.
You will have the opportunity to further your skills within the role, both in terms of formal training and accreditations, and learning from senior colleagues.
The IT team has a great reputation within the business so you'll be a part of a thriving team.£24,000 - £27,000 depending on experience.
Pension contributions matched to 10%, 25 days holiday per annum, cycle to work scheme. Interested? Send your CV now