- to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed.
- IT incidents and service requests, prioritisation
- accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date
- to the development and maintenance of IT service desk knowledge base.
- in Service Desk projects and initiatives including developing and implementing new processes.
- will need to have some experience working in a 1st line support role on an IT service desk
- of enterprise IT systems
- and accurate, attention to detail
- to work at pace – it's a busy environment
- to learn and progress, passionate about IT
- great communicator that is capable of explaining things in a way non-technical people can understand
- and the ability to build strong relationships is key.
- to highlight both problems and solutions for exploration
- knowledge would be useful.
-
Service Desk Analyst
3 weeks ago
PLANET RECRUITMENT SERVICES LTD Coalville, United Kingdom**Salary: 20k-25k** · **Location: Coalville (Leicester)** · **Position: 1st Line Support Engineer** · Our client are an IT Reseller based in Coalville, Leicestershire, LE67. Specialising in Product Supply, Virtualisation, Engineering Installation and Helpdesk Support Services. We ...
-
Service Desk Analyst
2 weeks ago
Bench IT Uttoxeter, United Kingdom**Service Desk Analyst /Helpdesk Analyst, £160 per day outside IR35** · **3 month rolling contract, Uttoxeter** · Bench IT require an experienced Service Desk Analyst/Helpdesk Analyst to join a large organisation starting ASAP working onsite full time in Uttoxeter. · - Proven exp ...
-
Service Desk Analyst
2 weeks ago
Adria Solutions Coventry, United Kingdom Full timeService Desk Analyst - Initial 6 months FTCAre you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. · Working Hours: Monday to Thursday, 14:00 ...
-
Service Desk Analyst
3 weeks ago
Charles Simon Associates Ltd Birmingham, United Kingdom**Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) - Permanent - Home Based** · Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client. · **Location**: Home Based wit ...
-
IT Service Desk Analyst
1 week ago
Lynx Recruitment Ltd Birmingham, United KingdomIT Service Desk Analyst required for a leading global Law firm company. · As the IT Service Desk Analyst, you will be managing the internal IT systems as well as providing a managed services offering to a key client. This position offers great opportunities for progression and ca ...
-
Service Desk Analyst
1 week ago
Venn Group Birmingham, United Kingdom**Service Desk Analyst - Three month initial contract** · **Location: Birmingham (Onsite)** · **Hourly Rate: £12.55 (Holiday inclusive)** · **Start Date: ASAP** · **Role Overview**: · We are looking for an experienced IT Service Centre Analyst who is customer focussed and able to ...
-
IT Service Desk Analyst
3 weeks ago
Experis LTD West Bromwich, United Kingdom**IT Service Desk Analyst** · **Up to £25,500 (DoE) + Bonus + Excellent Benefits package.** · **ITIL, LANDesk, Ivanti Endpoint Manager, AD, O365, Microsoft, 1st Line Support, SDI, Infrastructure, Outlook, Ticket.** · **Based in the West Midlands, this role is hybrid, Monday to Fr ...
-
Service Desk Analyst
2 weeks ago
Akkodis Birmingham, United Kingdom**Service Desk Analyst** · Akkodis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high-profile cli ...
-
Service Desk Analyst
3 weeks ago
Pertemps Harrow Warwick, United KingdomService Desk Analyst - Remote · £16 - £18 per hour · The Service Desk Analyst role will support the Field Force Helpdesk for one of the UK's leading utility companies. The Field Force Helpdesk is a fully technical Service Desk dealing with end-to-end IT support for all users with ...
-
Service Desk Analyst
3 weeks ago
Acora Limited Solihull, United Kingdom Full timeService Desk Analyst Role: · We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support t ...
-
Service Desk Analyst
1 week ago
Akkodis Birmingham, United Kingdom**Service Desk Analyst** · Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profile clien ...
-
Service Desk Analyst
3 weeks ago
Blues Point Inc. Coalville, Leicestershire, United KingdomIT Service Desk Analyst · Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity t ...
-
Junior IT Support Desk Analyst
1 week ago
Refresco Kegworth, United KingdomCompany description: · Refresco Drinks UK Ltd · Job description: · **Are you looking for a new challenge, fancy trying something different?** · We are looking for people who like to be challenged every day, learning new things, working with great people.We're looking for someone ...
-
Service Desk Analyst
3 weeks ago
Big Red Recruitment Leamington Spa, United KingdomDo you have 2nd Line support experience? · Would you like the autonomy to push your technical skills further, developing your knowledge and experience through problem solving and troubleshooting? · Do you want to work with one of the UK's best-known brands? · We are looking for a ...
-
IT Service Desk Analyst
2 weeks ago
Jumar Solutions Ltd Birmingham, United Kingdom Full timeIT Service Desk Analyst · £200 per day - Inside IR35 via Umbrella · Location: Birmingham, West Midlands/Remote - Hybrid working - Excellent transport links · Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. ...
-
Service Desk Analyst
1 week ago
eFinancialCareers Birmingham, United Kingdom**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Associate's Degree · **Travel Percentage**: · 0% · Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on so ...
-
Service Desk Analyst
3 weeks ago
Blues Point Inc. Coalville, Leicestershire, United KingdomIT Service Desk AnalystOur client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to ad ...
-
Service Desk Analyst
3 weeks ago
Big Red Recruitment Market Harborough, United KingdomWant to grow your IT career? Want to get involved in key IT projects? What if a company, stable, secure, and strong in their belief in supporting and developing their employees, gives you this opportunity? · What about an opportunity to work with a collaborative and friendly team ...
-
Service Desk Analyst
6 days ago
FIS Global Birmingham, United KingdomAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a teamthat is open, collaborative ...
-
Service Desk Analyst
1 week ago
Pertemps Leicester Meriden, United Kingdom**Position: Service Desk Analyst · Location: Coventry · **Salary**:Up to 25K D.O.E · Working hours: Monday to Friday - 9am - 5.30pm** · **The Role** · - You will be the first point of contact for customers, delivering a professional service that promotes high customer satisfactio ...
Service Desk Analyst - Coalville, United Kingdom - Blues Point Inc.
3 weeks ago
Description
Job Description
IT Service Desk Analyst
Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.
The Service Desk Analyst is the 'face' of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered to get the most from the systems they work with daily.
The site is not central so you may need a driving licence.
Responsibilities
About you
You will have the opportunity to further your skills within the role, both in terms of formal training and accreditations, and learning from senior colleagues. The IT team has a great reputation within the business so you'll be a part of a thriving team.
£24,000 - £27,000 depending on experience. Pension contributions matched to 10%, 25 days holiday per annum, cycle to work scheme.
Interested? Send your CV now
