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    Customer Service Advisor - Exeter, United Kingdom - Cathedral Appointments | South West Recruitment

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    Human Resources
    Description
    UP TO £26K DOE | EXETER | CAREER PROGRESSION


    Our client, a prestigious high-end company, is in search of a Customer Services Advisor who is fluent in German and or Dutch.

    38.75 hours a week, Monday to Friday,


    Customer Services Advisor responsibilities:
    Receiving and making telephone calls in the relevant language
    Processing orders received via telephone or email
    Responding to and solving customer problems/queries/complaints
    Supporting and liaising with the Sales Representatives regarding queries relating to customer details, display products and inputting of orders
    Assisting customers with floor plans and quantity calculations
    Assisting in translating and checking translations for various departments such as marketing, goods-in and purchasing


    Customer Services Advisor requirements:
    Be fluent in German and/or Dutch and be competent in formal writing skills in German and English
    Have proven customer service and administration experience
    Strong IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook
    An ability to work independently and within a small team


    Customer Services Advisor benefits include:
    Contributory pension scheme
    23 days holiday (increasing to 26 days with service) plus public holidays
    Free onsite parking
    Staff discounts
    Death in service cover
    Medicash Healthcare Cash plan (including shopping, travel, and gym discounts)
    Structured training
    Potential for career progression
    Air-conditioned offices

    Note on Sponsorship:

    We regret to inform that at this time, we are unable to offer sponsorship for work authorisation for this role.

    Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.


    Recruitment consultant:
    Georgia Parkhouse

    Ref: 10426

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