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    Customer Experience Assistant - Sheffield, United Kingdom - Arthrex UK

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    Part time
    Description

    Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst others..

    This is just the start of a great journey... we are the orthopaedic company to watch in the coming years...

    We continually have new opportunities that need hungry, creative and problem-solving minds with a 'can do' attitude to really spark them into life.

    We are therefore seeking an experienced Customer Service Representative to work within our Commercial Excellence team at our head office in Sheffield.

    The purpose of the Customer Service position is to facilitate the efficient processing and supply of Arthrex products to external customers.

    To accurately input and manage orders on internal systems i.e. the ERP and CRM systems

    Create and maintain scheduled reports, including those generated from the internals system and updating shared spreadsheets on daily basis in line with department administration requirements.

    Liaising with our external Shipping agents to provide accurate tracking information.

    Generate returns notes and arrange collection of unwanted items charging collection and return penalties in line with company policy.

    Excellent, professional telephone manner.
    Microsoft office skills and working knowledge of ERP and CRM systems would be beneficial.
    Educated to GCSE Level and above Maths and English.
    Please note that this is a Full-time position (40 hours per week) working hours of 08:30 - 17:00 Monday to Friday


    Compensation and benefits:
    Competitive salary based on level of experience.

    25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.

    All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability, and any other protected characteristics under the Equality Act 2010.

    No agencies please


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