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Collections advisor - City of London, Greater London, United Kingdom - FinTech People
Description
Job Description A well established and very successful financial services company is seeking Collections Advisors to join their high performing customer operations team.
You will be given full support and tools to carry out your role to a very high standard to ensure the optimisation of recovery strategies and supporting customers in financial difficulty.
This is a fantastic opportunity to join the world of digital banking and be part of a business that genuinely care about, progress and value their staff.
Hours:
Monday to Friday - 5 days per week - 7.5 Hour shifts between 8am - 8pm
Hybrid role:
Working 2 days in the office per week following office based training
Salary:
£26,000 - £29,000 plus excellent benefits
Duties will include:
Provision of the highest level of customer service via live chat, email and phone.
Ensure customers are engaged with the most appropriate and manageable debt resolution agreements.
Identify and carefully manage relationships with vulnerable customers.
Show empathy, kindness and understanding when dealing with customers experiencing financial difficulty.
Work with colleagues across the business to ensure the best customer experience.
Suggest and support process improvements to increase efficiency across customer operations
Be an ambassador for the business and be genuinely interested in helping people improve their financial health.
Take a proactive approach to assisting with business wide projects and initiatives.
Essential experience:
Experience working in a collections role in a FCA regulated organisation or a customer operations role in a financial services organisation.
Understanding of TCF guidelinesAbility to identify vulnerable customers and carefully manage relationships with people in sensitive situations
Excellent multitasking, communication and IT skills
Drive to work an integral part of a growing team supporting a scaling business
Job offers subject to clear background / credit checks.
