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    Business Partner Relations Support - London, United Kingdom - CONTEXT

    CONTEXT
    CONTEXT London, United Kingdom

    1 week ago

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    Description

    Job Overview:

    Working with IT manufacturers and their channel partners to set up data collection for CONTEXT Channel Management projects and maintain regular data reception through close relationships with partners in several countries.

    Supporting and coordinating off-shore BPO Country Manager.

    Main Tasks and Accountabilities
  • Support CONTEXT Country Managers and/or Clients.
  • Participate in initial conference calls with CONTEXT project Manager and Client.
  • Understand the data feed templates in relation with the project requirements.
  • Initiate the first contact with Channel Partner based on the project priorities.
  • Advise individual Channel Partner on CONTEXT data exchange process and advise on best practice.
  • Liaise with Channel Partner to support them in setting up regular data feeds.
  • Involve the CONTEXT Data Acquisition Specialist from the Data Management Team where new technical issues with Channel Partner arises.
  • Ensure in cooperation with the CONTEXT Data Acquisition Specialist of a complete and quick turn-around time of feedback on test files from Channel Partner.
  • Liaise with CONTEXT Project Managers and/or CONTEXT Country Managers on/or Client any issues arising with partners such as legal matters or reluctance to participate.
  • Keep log of progress and communicate them to CONTEXT Project Managers and/or CONTEXT Country Managers and/or Clients.
  • Ensure timeliness and completeness of data reception.
  • Contact partners for missing data and follow escalation procedure with clients.
  • Maintenance of data flow – request late files, corrections of faulty files, questions on content
  • Ensure CONTEXT is represented with partners in a positive light, and generally promote CONTEXT as a capable data partner
    • Experience/Knowledge/Qualifications Required
  • Proficient in Microsoft Office: Excel, Word and Powerpoint
  • Excellent command of English, both spoken and written
  • Excellent or very good command of French, both spoken and written
  • Excellent or very good command of Polish, both spoken and written
    • Character and Personal Qualities
  • Proactive and keen to take initiative
  • Creative mind, able to think outside the box and good problem-solving skills
  • Attention to detail
  • Effective communicator able to communicate at all levels of the organisation
  • Good interpersonal and teamwork skills
  • Excellent time management
  • Ability to prioritise
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