- Previous experience within a claims and/or loss adjusting role, ideally with experience of client visits or desk-based investigations within the industry
- Ideally ACII/Cert CILA or relevant CILEx qualification desirable
- Knowledge of insurance claims handling and principles
- Working knowledge of civil and criminal law as they relate to insurance would be advantageous
- Proficiency in statement taking from the insured
- Customer focused approach
- Knowledge of incident management process and claims settlement, ideal but not essential
- Extensive organisational skills and customer service skills
- Ability to take a neutral judgement
- Computer literacy - Word, Excel and e-mail
- Exceptional telephone manner
- Excellent level of written communication skills
- Full UK driving licence
- Willingness to travel across regions, when necessary
- Ability to work with the minimum of supervision
- Competitive salary depending on skills, experience and qualifications
- Flexible working for most vacancies
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Company Car Scheme or cash allowance
- Inclusion within bonus scheme
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Domestic Fraud Investigator - Manchester, United Kingdom - Sedgwick
Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer
We are currently recruiting for a Home Investigator to join our team, working on domestic fraudulent claims. This is an exciting opportunity for a candidate to diversify their skillset, gain expertise in fraud, and utilise their existing experience within loss adjusting.
Part of our work requires skilled and talented individuals to assess certain claims that are potentially fraudulent, so the work is never dull, boring or repetitive. If you have an inquisitive nature and can often solve issues by process of elimination, then this role could well be the one you have been looking for.
You`ll be responsible for managing your own caseload and carry out necessary investigations whilst gathering evidence. Additionally, you`ll need to maintain constant contact with our policy holders, making sure you take accurate statements and records. Before each case is closed, you`ll be responsible for completing price enquires, negotiating settlements, communicating repudiations and issuing reports to insurers.
You'll also be in contact with third parties such as credit reference agencies to help enquiries and also undertake enquiries with the police by various media, so an essential part of this role will be to keep abreast of current legislation and codes of practice as they relate to insurance investigations.
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.
You will have/will be:
What will you get for this role?
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.
We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
