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    Customer Service Cargo Agent - United Kingdom - Qatar Airways Group

    Qatar Airways Group
    Qatar Airways Group United Kingdom

    5 days ago

    Default job background
    Description
    United Kingdom - UK Location London Heathrow - LHR, United Kingdom - UK Category Cargo &

    Airport Operations Job Id Closing Date:
    The air freight industry landscape is entering an accelerated phase of change and transformation.

    From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.

    To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo's position as a true leader in the air freight industry.

    We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, Cargo Regional Office team as a Senior Cargo Customer Service Agent in our office in Heathrow.

    Join the #MovedByPeople family and leave a mark as part of Cargo Regional Office team.

    The role will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets.

    The role holder will also ensure the smooth operation flow of cargo through acceptance and management of bookings, and the identification of the needs and improvement of customer service performance for the local station.

    Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.


    • Identify needs and improve cargo sales and operational performance for local station.
    • Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
    • Coordinate service recovery measures and implement corrective actions, when required, ensuring appropriate communication to relevant stakeholders.
    • You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Relevant College or University qualifications with a minimum of 2 years job-related experience in the airline or the freight forwarding industry.
    • Travel industry qualifications e.g. Customer service and sales skills.
    • Excellent command of English language.
    Please note you must have the legal right to live and work in the UK.
    Our story started with four aircraft.

    Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

    We take recruitment fraud very seriously and want to make you aware of potential risks, to help stop you falling victim to such schemes.

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