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    Complaints Specialist - London, United Kingdom - EF Education First Gruppe

    EF Education First Gruppe
    EF Education First Gruppe London, United Kingdom

    1 week ago

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    Description

    EF London International Language Campus is looking for an enthusiastic, calm and proactive administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate Emergency lines over the summer.

    We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

    When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries.

    In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange.

    You will oversee the school emergency lines on weekends liaising with various stakeholders, including students, transportation companies and sale offices to ensure a great start for every student on their journey with us.


    Contract type:
    This is a temporary position starting end of June until end of August.
    Hours: 4 days a week position, must be available to work at weekends.
    The ability to manage and support others during times of crisis - most commonly during an emergency call
    Complete fluency in English
    Responding to emergency calls and taking the necessary actions according to EF's crisis management policy
    Invoicing for emergency transfers and accommodation
    Responding to student feedback or complaints with professionalism and calm
    Writing up an emergency report log of all recorded calls and actions Reporting and following up weekend incidents with affected school departments to ensure week by week improvement
    Supporting colleagues in the weekend team by communicating any changes effectively and accurately as they come
    Providing the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends
    Ensuring communication with emergency services such as hospitals, police stations, Home Office and Social Services are accurately recorded
    Maintaining and developing relationships with local suppliers in UK & Ireland
    Liaising with Sales Offices to ensure any booking changes, student's medical information and or conditions are communicated quickly
    Continuous professional development for all staff
    Ambition is nurtured and fast-tracked career enhancement opportunities are provided
    Global career opportunities
    Employee Assistance Program
    Fantastic international students and good customer service'
    'You are encouraged to take on as many challenges as possible, which helps you progress as a teacher and professional'

    EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.

    References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.

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