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    Complaints Specialist - United Kingdom - CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED

    CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED
    CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED United Kingdom

    4 weeks ago

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    Description

    Order Specialist Theale MAIN PURPOSE OF ROLETo manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA.

    Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.

    Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.

    Be the first point of contact for customers and build relationships as necessary and promote the company as the first choice of network provider.

    Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable the company to provide services to the customer that is considered to be best in class.

    Processing Service Order Requests (SOR) To effectively process all Service Order Requests that are received by the business Demand team.

    Use key business reports and financial information to ensure that requests are within the business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.

    Change Management Database Management Stakeholder Management . Support Supplier Management Compliance & Security Desired Experience - Experience (technical, managerial, industry) - Experience in data management & Program support - Experience in working with and managing demanding customers - Experience within telecoms industry - Experienced in process creation and continuous improvement programmesSkills / Knowledge - Intermediate Excel skills - Intermediate MS Office knowledge - Accuracy & attention to detail - Ability to work to deadlines - Evenflow/Omnix/Remedy knowledge
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