Jobs

    Complaints Specialist - Slough, United Kingdom - S4 Personnel Ltd

    S4 Personnel Ltd
    S4 Personnel Ltd Slough, United Kingdom

    1 week ago

    Default job background
    contract Customer Service / Support
    Description

    Ref: 1840

    Job Title: Customer Service - Complaints Handling (Temporary)

    Length of Assignment: Ongoing Temporary

    Pay: £25,000 - £29,000

    Location: Slough

    Our client is a blue-chip company who offer second-to-none customer service. They are looking for an experienced complaints handler to manage escalated complaints.

    The role is busy - you will respond to and resolve all complaints received in an appropriate manner - whether by phone or email. You will ensure the database is updated with every conversation and you will flag-up any potential issues to your Team Leader.

    You will complete a regular report - summarising complaints and actions and current status.

    It is important you can build good work-relationships as you will be working closely with other departments in order to resolve complaints.

    Experience of Final Response letters is advantageous.

    You will work to SLAs and be monitored against these.

    Please only apply if you match all of the above criteria.

    S4 is acting as an agency for this role.

    At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately minutes.

    If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

    Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.


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