- Experience resolving complaints through to resolution
- Experience writing final response letters
- Proven track record of working with and handling complaints
- Experience working within a financial services organisation would be helpful but not essential
- FOS (Financial Ombudsman Services) experience would be desirable but not essential
- 25 days holiday
- Pension
- Healthcare
- Option for some hybrid working
- Chance to join a successful company going through some exciting expansion
-
Complaints Specialist
1 hour ago
Kroo London, United Kingdom**What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · Here at Kroo, doing ...
-
Complaints Specialist
1 hour ago
marshmallow London, United Kingdom**Our mission**: · Definitely not a sweet shop. · We're the tech company making insurance more accessible and more affordable for as many people as possible. · We're proud of our journey so far. We've helped hundreds of thousands of customers get fairer cover, all while being rat ...
-
Complaints Specialist
1 day ago
eFinancialCareers Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
-
Complaints Specialist Customer Care
6 days ago
Volvo Cars Maidenhead, United Kingdom**Complaints Specialist to Volvo Cars Customer Care** · **Want to join our exciting journey?** · To keep up with Volvo Cars' bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering. This will allow us to use new ...
-
Complaints Specialist Customer Care
1 week ago
Volvo Cars Maidenhead, United Kingdom**Complaints Specialist to Volvo Cars Customer Care** · **Want to join our exciting journey?** · To keep up with Volvo Cars' bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering. This will allow us to use new ...
-
Complaints and Quality Specialist
1 week ago
Healix Group of Companies Esher, United KingdomHealix - Healix Health - Esher- Esher**Complaints and Quality Specialist**: · We are looking to recruit a Complaints and Quality Specialist to join the Healix Health Services team based in Esher and Bristol. The Complaints and Quality Specialist will work closely with the Trainin ...
-
Property Complaints Specialist
1 hour ago
Alexander Mann Solutions (AMS) London, United Kingdom**Job Description Summary**: · We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Zurich to su ...
-
Gi Complaints Specialist
1 hour ago
Alexander Mann Solutions (AMS) London, United Kingdom**Responsibilities of the role**: · - Demonstrating empathy towards customers, whilst understanding the context of their challenges. · - Investigating all complaints in a fair, consistent and effective way, engaging with a wide range of stakeholders as appropriate. · - Identifyin ...
-
Complaints Specialist
1 week ago
Fintellect Recruitment Greater London, United KingdomComplaints Specialist · My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team. · The successful candidate will split their time between handling customer co ...
-
Complaints Specialist
6 days ago
Fintellect Recruitment Greater London, United KingdomJob Description · Complaints Specialist · My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team. · The successful candidate will split their time between ha ...
-
Complaints Specialist
6 days ago
Fintellect Recruitment London, United KingdomComplaints SpecialistMy client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.The successful candidate will split their time between handling customer complain ...
-
Complaints Specialist
1 week ago
Workingmums London, United KingdomPensions Claim Specialist (DB Pensions) · This role will be follow our hybrid approach with 40% in the office and the rest homeworking. · Within this role you will process compensation claims across work streams and support the delivery of technical guidance to internal stakehol ...
-
Complaints Specialist
6 days ago
Cornerstone United KingdomMAIN PURPOSE OF ROLE To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers adv ...
-
Complaints Specialist
6 days ago
Project People United KingdomORDER SPECIALIST – HYBRID – PERMANENT - THEALE · Theale – Hybrid -2/3 days/week · Permanent – Fulltime · Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery. · the first point of contact for customers and build r ...
-
Complaints Specialist
23 hours ago
CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Theale, Berkshire, United KingdomWork with internal & external stakeholders to build and maintain relationships to ensure effective project delivery. · Be the first point of contact for customers and build relationships as necessary and promote the company as the first choice of network provider. Work closely w ...
-
Complaints Specialist
6 days ago
EF Education First Gruppe London, United KingdomEF London International Language Campus is looking for an enthusiastic, calm and proactive administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate Emergency lines over the summer. · We look for thinkers and d ...
-
Complaints Specialist
10 hours ago
Cornerstone Theale, Berkshire, United KingdomMAIN PURPOSE OF ROLE · Is this your next job Read the full description below to find out, and do not hesitate to make an application. · To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals ...
-
Complaints Specialist
12 hours ago
CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED United KingdomOrder Specialist Theale MAIN PURPOSE OF ROLETo manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for ...
-
Complaints Specialist
6 days ago
Euro London Appointments United KingdomYou are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a German-speaki ...
-
Complaints and Quality Specialist
6 days ago
Healix Esher, United Kingdom Full timeJob Description · We are looking to recruit a Complaints and Quality Specialist to join the Healix Health Services team based in Esher and Bristol. The Complaints and Quality Specialist will work closely with the Training and Development and Medical Claims Handling teams and will ...
Customer Complaints Specialist - Slough, United Kingdom - Hamlin Knight
Description
This is an exciting time to join a successful, expanding, financial services organisation, based in Slough, as a Customer Complaints Specialist.
This opportunity would suit someone with previous experience of resolving complaints through to resolution.
Experience with writing final response letters, liaising with an ombudsman, or experience in financial services would all be beneficial.
There are opportunities for some hybrid working following training.
Key Responsibilities
Address, investigate and resolve all complaints promptly, meeting regulatory
deadlines.
* Own all customer issues through to resolution.
* Respond to the Financial Ombudsman Service timely and appropriately.
* Update the Contract Management System and Complaints database accordingly and
in a timely manner.
* Ensure Team Leader is aware of potential issues associated with work queues, delays
and complaint trends.
* Provide complaint summary that advises the SMT of current status of complaints,
detailing costs/losses to the business.
* Adhere to formal regulatory processes and policies.
* Work effectively with colleagues in support functions around the business to gain
resolution to complaint.
* Responsible for meeting individual performance targets and management of cases.
* Continually develop own knowledge and skills to ensure the correct information and
fair outcomes are provided to Customers
Skills/experience
Benefits