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    Complaints Specialist - London, United Kingdom - Workingmums

    Workingmums
    Workingmums London, United Kingdom

    2 weeks ago

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    Description
    Pensions Claim Specialist (DB Pensions)
    This role will be follow our hybrid approach with 40% in the office and the rest homeworking.

    Within this role you will process compensation claims across work streams and support the delivery of technical guidance to internal stakeholders and our claims processing partners.

    You will also support the delivery of training to our claims processing teams and, where appropriate, support the resolution of Emerging Issues.

    Claims must be completed accurately, managing customer expectations and always being mindful of the customer experience.
    The ideal candidate would already have exposure working within the financial services industry either working within Pensions, banking or other similar investment markets
    Accurately process claims that generate correct decisions and accurate compensation payments.
    Deliver Value for Money benefits (either hard cost savings or non-financial benefits such as risk reduction or improved customer experience)
    Process claims in line with rules, policies and SLA's
    Ensure good governance of all dealings with claims partners, tracking progress and delivering to SLAs
    Liaise with failed institutions, insolvency practitioners and other third parties enabling claims issues to be resolved effectively post declaration
    Contribute to default and contingency planning activities as required
    Be able to build effective relationships internally and with third parties including FCA, PRA, Insolvency Practitioners to assist FSCS readiness and resolution of claims issues where required
    Ensure good governance of claims in place for effective reporting
    Ensure risks to delivery are identified and effectively managed
    Contribute to contingency planning activities as required
    Must hold an appropriate financial services qualification such as FPC, DipCII, DipFA or equivalent
    Hold a Pension Transfer Specialist qualification such as AF7/G60 or equivalent
    Experience of working with defined benefit/final salary pension transfer complaints
    We also offer 26 days of annual leave
    ~9%+ pension contributions
    ~ Private medical and dental insurance options with different levels
    ~6 months paid maternity/paternity/shared parental leave.

    For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

    Since 2001, we have helped 6.5m customers and paid back £26bn in compensation.

    Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world.

    We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic.

    As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system.
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