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    Customer Experience Assistant - Milton Keynes, Buckinghamshire, United Kingdom - Retail Human Resources plc

    Retail Human Resources plc
    Retail Human Resources plc Milton Keynes, Buckinghamshire, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description

    At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.

    This time, we're on the lookout for Customer Service Representatives to join our Contact Centre in Milton Keynes.

    There are currently full time night shifts available-6pm to 3am, day shifts-10am-7pm and late shifts-12-9pm, this does include working every other weekend

    You will be representing our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust.

    You'll have the customer at the head of everything you do and will help them place orders, deal with complaints and manage queries.

    We offer a selection of shifts, working 5 days per week including every other weekend.

    You'll have a genuine desire to help our customers and will be passionate about people with first class communication skills, both written and verbal.

    Our stores showcase the Tyrwhitt Spirit and we're proud of the product we sell, so we want our colleagues to showcase this to our customers, which means if you join us in a retail role you will receive a generous uniform allowance to ensure you're looking spick and span

    Colleagues who identify as male will be expected to wear CT product, however we're happy to let any colleague wear our product should they wish to.

    For those who don't identify as male and won't be wearing CT product, you will be given an allowance to spend on appropriate clothing for you and this allowance will be based on the number of hours you work
    Valuable bonuses are paid quarterly when your store hits target. We will help you get to work too We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores

    • Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly
    • Store opening hours vary depending on location, but we have part and full time roles in most places so you can find a shift pattern to suit you
    • The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We often share exclusive head office career progression openings with our retail teams; We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage, so let us know if this is something you'd be interested in

    Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world He believed that all men; should be able to own a Jermyn Street quality shirt.

    Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our spiritual home and flagship store is located on London's famous Jermyn Street.

    Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia.

    Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

    That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need.

    We're taking a good hard look at our social and environmental impact, and always looking for ways to be better.

    `Warehouse Goods In Operative
    We can't guarantee our ability to help you, butwe can guarantee to safeguard your details.

    We recruit managers and professionals in a wide range of functions, specifically,general management, digital marketing, HR, finance, procurement and supply chain.

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