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    Customer Experience Assistant - Milton Keynes, Buckinghamshire, United Kingdom - Global Payments

    Global Payments
    Global Payments Milton Keynes, Buckinghamshire, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Customer Service Representative page is loaded Customer Service Representative

    Apply locations Milton Keynes, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

    Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

    We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

    Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

    Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

    Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.

    Enters required data into client provided systems and databases.

    Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

    Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

    Typically No Relevant Experience Required

    Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    Customer Service Representative
    locations Milton Keynes, United Kingdom time type Full time posted on Posted 30+ Days Ago Interested in learning more about Global Payments and Our Family of Brands?


    NYSE:
    GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally.

    Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

    Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.

    For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
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