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    Application Support Analyst SQL - Cambridge, Cambridgeshire, United Kingdom - Jas Gujral

    Jas Gujral
    Jas Gujral Cambridge, Cambridgeshire, United Kingdom

    1 week ago

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    Description
    Application Support Analyst

    Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience.

    Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems.

    ou will be responsible for the regular monitoring and maintenance of the application portfolio.

    You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate.

    Provide 2 nd and 3 rd line support for the application portfolio
    Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising
    Own application/system documentation and the data repository that holds that information (i.e. SharePoint)
    Provide technical support to the application architect and project services as required for project deliverables
    Provide test support for new and enhanced systems/applications
    Owns Configuration Management process
    Responsible for scheduled maintenance and capacity planning
    Responsible for the development and maintenance of the data warehouse
    Run reports and conduct analysis in-line with Business/Management requirements
    Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties

    Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.

    Proven experience working in 2 nd /3 rd line support role
    Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management
    Experience managing assets, both hardware and software
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