- Coordinate all aspects of air export shipments, ensuring timely and accurate movement of freight and information.
- Liaise with clients, carriers, and third-party agents to ensure smooth operations and customer satisfaction.
- Prepare, handle, and process documentation – including but not limited to bills of lading, shipping instructions, and hazardous materials documentation in accordance with regulations.
- Comply with all applicable laws, regulations, and company policies regarding export processes.
- Perform accurate customs clearance procedures; understand and adhere to specific country regulations and requirements.
- Proactively track and trace shipments, communicate status updates to clients and internal stakeholders, and resolve any issues that may arise during transit.
- Handle invoicing, billing, and other administrative tasks associated with export shipments.
- Work collaboratively with sales and customer service teams to ensure alignment on customer requirements and service execution.
- Provide exceptional customer service, including timely responses to inquiries and problem resolution.
- Continuously look for ways to improve operational efficiencies within the export process.
- Proven experience in freight forwarding or a similar logistics role, with a specific focus on air export operations.
- Solid understanding of customs regulations and procedures.
- Excellent organizational skills and attention to detail.
- Strong communication and customer service skills, with the ability to manage multiple tasks simultaneously.
- Proficiency in freight management systems and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- A flexible approach to work and the ability to adapt to changing business needs.
- Competitive salary package up to £41,000 plus shift allowance reflecting experience and qualifications.
- Opportunities for professional growth and development within the company.
- Dynamic and supportive work environment.
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Operations Coordinator – Air Export Operations - Longford, United Kingdom - Headford UK
4 days ago
Description
Location: Heathrow, UK
Salary Range: Up to £41,000 plus shift allowance
Work Schedule: 4on4off Shift Pattern
We are currently seeking a detail-oriented and process-driven Operations Coordinator to manage our Air Export Operations from start to finish in a 4on4off shift pattern. This role is perfect for someone who thrives in a fast-paced environment and is familiar with the intricacies of air freight logistics, including customs procedures.
Key Responsibilities:
Requirements:
Benefits:
If you are passionate about freight forwarding and have the skills to manage export operations effectively in a 4on4off shift pattern, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the best fit for this role.
