Global Claims Governance and Controls Consultant - LONDON, United Kingdom - AXA Group

Description

Claims Risk and Controls Consultant

London, UK

This team's core aim is to assist AXA XL Global Claims functions by providing support and expertise to all internal and external claims related activity.

The Global Claims Governance and Controls Team forms part of this function, with a purpose to ensure effective governance and oversight of the Global Claims Risk and Control landscape.

One of your key responsibilities as Claims Risk and Controls Consultant, will include ensuring that the overall Claims Internal Control framework remains fit for purpose. The Internal Control framework is an important pillar of Risk Management, helping management to understand risks faced and reduces operational risks allowing for targeted actions to mitigate risks in line with the risk appetite framework. It ensures ultimately that key internal controls are implemented, documented, assessed, and monitored in front of material risks with clear management accountabilities.

In addition, you will also be responsible for ensuring the delivery and management of the Claims Handling Principles framework which forms a crucial part of defining the operating standards for which within AXA XL Claims operates. As necessary you will help to provide training to Claims staff from time to time, to ensure these guidelines are being implemented appropriately.

Other key responsibilities also include working with the second and third line of defence (Risk Management and Internal Audit) to provide oversight and reporting of key operatonal risk events and near misses as well as internal audit findings for the Global Claims area.

DISCOVER your opportunity

What will your essential responsibilities include?

· Management of the Internal Claims Controls Programme (ICP), ensuring controls are robust and mitigate associated risks, working closely with the business and other control owners to maintain these and ensure their design and operating effectiveness.

· Assist in the oversight of the claims' authority process ensuring transparency and adherence to company, regulatory and AXA Group standards.

· Assist in the management and delivery of the Global Claims Handling Principles ensuring timely input from stakeholders, delivery, and training to Claims staff; ensuring that the principles meet AXA Group and regulatory standards.

· Lead the Claims Quarterly Operational Risk (OPERA) return and process, working closely with the Risk, Validation and Governance team.

· Management, monitoring and reporting to the Claims Leadership Team of Claims Internal Audit related actions and issues, whilst driving timely closure of these.

· Assist in the management of the Global Claims Quarterly reporting process, which provides key stakeholders with a high-level overview of key claims related findings, trends, risks, and themes. Ensuring the timely production and circulation of the Claims Quarterly dashboard, whilst also faciliating the successful implementation and remediation of findings.

· Finally, and in addition to the above key accountabilities, you may be required to undertake other duties from time to time as the Company may reasonably require.

You will report to the Global Head of Claims Governance and Controls and will work closely with members of the Claims Leadership team, Claims Regional Teams and other key stakeholders, such as AXA Group, AXA XL Risk and Internal Audit.

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

· With similar broader experience in Risk Management, Advisory, Consulting or Audit disciplines being highly desirable

· Sound commercial judgement and business acumen, with ability to challenge and give opinions

· Excellent communication and advanced written skills

· Ability to self manage, detail oriented with focus on producing high quality deliverables

· Ability to prioritize among multiple competing priorities

· Compelling interpersonal and diplomacy/negotiating skills to interface with senior management and multiple stakeholders

· Delivery and solution-oriented personality with excellence in serving clients/stakeholders

· Outstanding data analytical skills, including proficiency in the use of MS Excel/PowerPoint/Power BI

· Additional language skills are a plus

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see