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    Account Managers/Senior Account Manager - London, United Kingdom - Team ITG

    Team ITG
    Team ITG London, United Kingdom

    19 hours ago

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    Description
    Job Description Joining ITG on an initial 6-month Fixed Term Contract, you'll be working with one of our biggest and most exciting client brands - M&S

    You are responsible for delivering an exceptional, right first time, service to our clients in line with the client's contractual requirements and ITGs own KPI's.

    Providing both strategic and operational leadership to your teams to deliver customer service excellence.

    You will actively understand and promote the wider ITG offering to deliver continuous improvement initiatives, develop and grow the account.

    In this role, no day is the same which makes the role both exciting and interesting.

    You will have complete exposure to the wider M&S marketing mix as well as other functions in the business including Retail and the Buying Teams.

    With this is mind, there is plenty of scope to grow in this role and really make it your own.

    Oversee all timings, resource and delivery of POS, Stores, Windows, Digital & any Templates.
    Manage, coordinate and facilitate the M&S Campaign ATL and BTL deliverables.
    Campaigns to be delivered on time to the deadlines set/agreed.

    Build and share detailed post-production schedules associated with key deliverables across ATL, BLT, VOD, TV, OOH, hi fi and lo fi Social, stills etc.

    Lead work in progress meetings with key stakeholders including senior clients.
    Attend and support M&S through seasonal creative briefing and stages of their marketing process.

    Taking bespoke creative briefs from client and brief wider ITG team, pulling on relevant resource and making sure briefs are complete and correct.

    Monitor time expenditure versus time allocated where relevant to ensure budgets are met and inform the relevant Brief Owner of overruns where this may impact on critical path or cost adherence.

    The analysis and provision of up-to-date information on the project status of all work both planned and in progress to allow the optimal use of resources.

    Ensure design files and documents are filed and stored on & MASIE where appropriate.
    Identify and progress areas for personal development.
    Requirements
    A service minded approach with proven customer management skills
    Experience of creative/ art working/ photography/ print processes
    Project management & organisational skills - you will be operating in an environment of ever-changing priorities
    Good problem-solving skills, especially under pressure
    Strong written, oral and interpersonal skills
    Experience of POS within a retail business
    Highly numerate and commercially aware
    Computer literate with good knowledge of Microsoft and Apple systems - Keynote, PowerPoint, Excel etc. or similar project management tool and please note we use cloud-based tech platforms to drive our workflows
    Benefits
    Work's a treat
    On top of a competitive salary, you can expect a whole load of perks:
    ~25 days' holiday + bank holidays - we understand the importance of you getting some down time.
    ~ Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
    ~ Pension Scheme - helping you save towards your retirement home in the sun
    ~ Corporate Medical Cash Plan - claim back the cost of your medical treatments.
    ~ Smart Working Options - spend up to 40% of your working week from home.
    ~ So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
    ~ Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
    ~ Cycle to Work Scheme - save on the cost of biking to work.
    ~ Monthly Employee Awards - Employee of the Month programme with £250 bonus
    ~ Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process
    ~ Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
    ~ Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
    ~ Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

    We Value Diversity

    We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

    We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

    At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

    ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

    What next?

    If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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