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    Technical Claims Director - London, United Kingdom - Ardonagh Advisory

    Ardonagh Advisory
    Ardonagh Advisory London, United Kingdom

    1 week ago

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    Description

    We are looking for a highly experienced, technical claims professional to provide a quality claims service to all Energy clients (all sublines- upstream, downstream, power, and renewables) together with advisory and servicing role to internal customers.

    Key Responsibilities:

  • Management and control of complex Energy, Power and Renewable claims.
  • Communicate regularly with clients to understand and meet their business requirements.
  • Personally provide outstanding service and technical advice, expediting and negotiating best claims settlements.
  • Contribute to business development with recommendations during marketing and renewal meetings.
  • Develop and foster relationships with clients to attract new business and retain existing clients.
  • Collate and produce ad hoc statistics and reports for insurers and clients.
  • Monitor and report legal and market developments to the Company to facilitate the prompt and professional handling of all claims.
  • As needed or required, enter claims advice and settlements on in-house, Lloyd's and Company market systems such as Global XB, CLASS etc.

    • Leadership responsibilities:

  • This role will form part of the leadership team of the Energy claims department. As such, the role holder will work closely with the Head of Claims to:
  • Develop a strong and realistic business plan, ensuring this is in line with the larger Divisional Plan.
  • Provide technical leadership and guidance to the team, particularly junior members of staff.
  • Participate in regular energy claims leadership meetings and individual team meets as needed.
  • Act as focal point for market intelligence.
  • Lead efforts to provide technical training to team members.

    • Qualifications & Experience:

  • Strong university education in business, law, economics, or engineering.
  • Desirable – CILA, or CII qualified or other relevant qualification.
  • 12+ years with a broker, insurer or loss adjuster handling complex Energy claims, or direct industry experience.
  • Language skills desirable but not required (especially Spanish).

    • Person Specification:

  • Strong business acumen and technical credibility.
  • Strong negotiation, influencing skills.
  • Collaborative team working approach.
  • Ability to work to tight deadlines.
  • Ability to build and maintain profitable long-term relationships with clients and colleagues.
  • Strong analytical, verbal and written communication skills.
  • Accurate and attentive to detail.
  • Ability to handle multiple priorities in a fast paced environment
  • Ability to work with employees at all organisational levels.
  • Ability to develop and motivate staff.
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