- Excellent communication skills, including writing, proof reading, and speaking
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Ability to work under pressure, multi-task and with little supervision
- Fantastic customer service ethic and high expectations for quality
- Previous experience within a Reception Management role
- Knowledge of system Opera beneficial but not essential.
- Ability to adjust to business requirements and flexibility
- Lead and motivate the Reception team.
- Ensure personal presentation is immaculate at all times and action any issues immediately
- Manage absence and sickness of your team members
- Provide administrative support to the client as and when required.
- Proactively manage any ongoing / potential issues
- Highlight ongoing or potential issues to the FOH Manager or DM
- Communicate information to the team as required in a clear and concise format
- Regularly monitor and check the level of service being provided by the reception team ensuring excellence at all times
- Ensure that you and the team continually focus on the customer experience delivery, standing to meet every guest and hosting when required
- Review and update the standard operating procedures (SOP's) manuals and train your team on new or reviewed procedures
- Ensure all enquiries and requests from internal customers to the department are dealt with in a timely manner
- Deal with complaints and escalate if necessary
- Conduct regular one to one meetings and annual appraisals
- Attend trainings and other meetings as required
- To supervise the daily running of the Reception desk and surrounding area
- To ensure that visitors, occupiers and clients are met and greeted in a five-star manner – standing to meet every guest
- To ensure visitors are announced as appropriate in line with the site team agreement
- To ensure visitors and occupiers are assisted with their queries in a knowledgeable and professional manner
- To ensure that additional assistance is offered as and when required
- To ensure the guests name is used as appropriate during conversation
- To ensure excellent customer care and front of house standards are maintained at all times
- To ensure complaints are dealt with in a calm and professional manner
- To ensure that the Reception Team adheres to the sites security procedures and regulations as set out by management
- To ensure that telephone calls from customers and occupiers are answered in a friendly, timely and professional manner
- To ensure any questions or queries are dealt with and escalated where appropriate
- To ensure that any maintenance issues in the Reception and lobby area are reported
- To ensure that the Reception area is kept tidy and dean at all times
- To produce accurate reports as and when needed
- To work with the management team in the delivery of initiatives that improve customer/client expectations
- To assist in ensuring that the overall security is not compromised at any time by highlighting any irregularities or suspicious behaviour
- To assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour
- To comply with building Emergency Procedures
- Ability to prioritise
- Understands the importance of having a good rapport with our Service Partner and other service providers
- Warm, friendly, approachable and passionate
- Confident and outgoing nature, good sense of humour and an approachable personality
- Innovation concepts and forward thinking
-
Reception Manager
6 days ago
Apex Resourcing Ltd London, United KingdomReception Manager required for a popular, vibrant and unique fine dining restaurant located in the heart of West London's fashionable Notting Hill. · This award-winning Restaurant are proud of its strong customer base, friendly atmosphere and the exceptional level of service it d ...
-
Reception Manager
2 days ago
Apex Resourcing Ltd London, United KingdomA leading international 4-star Hotel located in Wembley, West London are looking for a Reception Manager or Front of House Manager for a fantastic career opportunity. · We are ideally seeking an experienced Reception Manager, Reception Supervisor or Front of House Duty Manager wi ...
-
Reception Manager
2 days ago
Front of House Recruitment London, United Kingdom_**Reception Manager**_ · Reception Manager for Bank needed - to help define and the company's unique '6* Service' concept, which sets the firm apart from other organisations. To actively manage and develop the team reception, reservations, and client suite areas to produce truly ...
-
Reception Manager
2 days ago
C&N Recruitment Limited Welwyn, United Kingdom Full timeC&N Recruitment are recruiting for a Reception Manager for a boutique 4* Hotel based just outside of Welwyn Garden City in Hertfordshire. · We are recruiting for a Reception Manager to manage a busy reception team, the ideal candidate will be organised, quick thinking and have a ...
-
Reception Manager
1 week ago
Park Plaza Westminster Bridge London London, United Kingdom**Department**: Front Office · **Job Level**: Management · **Job Type**: Full Time · **Hours per week**: 40 · **Job Reference**: req9813 · **Date Posted**: 24 October · At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent ...
-
Reception Manager
1 week ago
Park Plaza Victoria London London, United Kingdom**Department**: Front Office · **Job Level**: Management · **Job Type**: Full Time · **Hours per week**: 40 · **Job Reference**: req9796 · **Date Posted**: 23 October · At Park Plaza London Victoria Hotel, we are all about creating stories and memories by delivering excellent and ...
-
Reception Manager
1 week ago
Park Plaza Victoria London London, United Kingdom**Department**: Front Office · **Job Level**: Management · **Job Type**: Full Time · **Hours per week**: 40 · **Job Reference**: req9623 · **Date Posted**: 26 September · At Park Plaza London Victoria Hotel, we are all about creating stories and memories by delivering excellent a ...
-
Reception Manager
2 hours ago
Reed Business Support Weybridge, United Kingdom**Reception Manager · £27,000 per annum · Weybridge · Permanent** · Working for one of the most prestigious hotels in the UK, the role for Reception Manager is one of the most important roles for providing impeccable customer service as well as leaving a good impression for guest ...
-
Reception Manager
6 days ago
Katie Bard (Angela Mortimer Plc) London, United Kingdom**Key duties**: · - Day-to-day management of Receptionists working in an established team of three. · - Organising rotas/shift patterns, management of leave and absence, performance reviews and appraisals. · - Supporting the Client Services Manager, setting standards and managing ...
-
Reception Manager
2 hours ago
Chase Medical London, United Kingdom**Reception Manager - Paddington** · A GP Surgery in the Paddington area is looking for Reception Manager for a Full-time role, for around 37.5 hours. · The GP Surgery is well connected by public transport and is a 10 minute walk to the nearest station and is surround by bus stop ...
-
Reception Manager
5 days ago
Apex Resourcing Ltd London, United KingdomReception Manager required for a fantastic fine dining Restaurant based in near Westbourne Grove, Notting Hill offering a great salary (£40,000 to £45,000 p/a) + good hours and plenty of opportunity to progress. · **Essential** · - A passion for hospitality, people, and great foo ...
-
Reception Manager
2 hours ago
Holmes Hotel London London, United Kingdom**Department**: Front Office · **Job Level**: Management · **Job Type**: Full Time · **Hours per week**: 40 · **Job Reference**: req9867 · **Date Posted**: 1 November · At Holmes Hotel, we are all about creating stories and memories by delivering excellent and personal service to ...
-
Reception Manager
2 days ago
Park Plaza Westminster Bridge London London, United Kingdom**Department**: Front Office · **Job Level**: Management · **Job Type**: Full Time · **Hours per week**: 40 · **Job Reference**: req9455 · **Date Posted**: 4 September · At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent ...
-
Reception Manager
1 week ago
Tate London, United KingdomWe are working with a leading European real estate investor, based in luxury offices in the West End, who are looking for an extremely professional and personable individual to join them as their Reception Manager. · This particular role would suit someone who thrives in a client ...
-
Reception Manager
1 day ago
Deverell Smith London, United KingdomOur client is a leading European real estate investor mainly active in the offices, residential, retail, leisure, and logistics market. An opportunity has arisen for a Reception Manager to join the UK team. This role encompasses a range of responsibilitiesoutlined below and requi ...
-
Reception Manager
4 days ago
Park Plaza Victoria London London, United Kingdom**Department**: Front Office · **Job Level**: Management · **Job Type**: Full Time · **Job Reference**: req9774 · **Date Posted**: 19 October ...
-
Hotel Reception Manager
1 day ago
Bucks & Berks Recruitment PLC Windsor, United Kingdom Full timeA fantastic opportunity has arisen for an experienced Reception Manager to join our client, a prestigious Hotel in Windsor. As the guests' first point of contact, the successful candidate will be responsible for providing excellent customer service at all times, as well as managi ...
-
Office Manager/reception
2 hours ago
ISE Partners Mayfair, United KingdomFantastic opportunity to join an outstanding, stunning, modern Asset Management firm as Office Manager, whilst overlooking beautiful city views. This boutique family-orientated firm welcomes you to join their team. · You will be highly organised, proactive, with solid experience ...
-
Hotel Reception Manager
1 week ago
The Cumberland London, United KingdomThe Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in Lond ...
-
Reception Manager
1 week ago
Vertex Associates - Accountancy and Finance Recruitment London, United KingdomMy client is an international Insurance business who are currently looking for a Reception Manager. This will be a permanent role based within their amazing offices in Central London. · The ideal candidate will have a corporate receptionist background and have managed junior mem ...
Reception Manager - Tring, United Kingdom - Pendley Manor Hotel
3 days ago
Description
Reception Manager - Tring, Hertfordshire
Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.
We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
An exciting opportunity has arisen for a Reception Manager to join our Front Office team.
The successful candidate will be responsible for ensuring consistent service standards within the Reception and providing clear direction for the front office team. This hands-on role provides the perfect opportunity for a passionate and customer focused professional, ensuring the highest standards are maintained throughout the department, so that our guests' expectations are exceeded.
We are seeking a candidate with previous experience in a similar establishment and the following skills:
Experience
General Duties & Responsibilities
Personal Presentation
&v=024){kind=logo}
