- Improving & maintaining the operating standards throughout front of house.
- Ensuring the team deliver consistently high standards of service and guest satisfaction.
- Ensuring that standards are regularly reviewed and that standard procedures are in place.
- Ensuring that all staff are trained accordingly and full training records are maintained.
- Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
- Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
- Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team.
- Ensuring good communication lines are maintained between all departments.
- Duty Management as required.
- Previous experience as Head Receptionist or Reception Manager in a 4* or 5* environment.
- Prior experience of managing a team.
- Operational experience in Reception, Reservations and Night Audit.
- Good working knowledge of Opera.
- Good financial awareness with a solid understanding of room sales, revenue streams and controls.
- Must be motivated with the ability to implement standards, policies and procedures and to police them.
- Proven man-management, coaching and team-building skills.
- Interviewing and performance management skills.
- Self-motivation and able to motivate others to achieve tasks.
- Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English.
- Good knowledge of Microsoft Office.
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Hotel Reception Manager - Windsor, United Kingdom - Bucks & Berks Recruitment PLC
Description
A fantastic opportunity has arisen for an experienced Reception Manager to join our client, a prestigious Hotel in Windsor. As the guests' first point of contact, the successful candidate will be responsible for providing excellent customer service at all times, as well as managing the reception team and providing Duty Management as required.
£35,000 depending on experience, plus excellent benefits
40 hours per week (shift pattern)
Key responsibilities:
Key skills:
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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