Jobs
>
London

    Major Incident Manager - London, United Kingdom - Heathrow

    Heathrow
    Heathrow London, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    Full time - Permanent
    Description

    As the Major Incident Manager, you will be instrumental in overseeing change implementation, setting clear cut-off points, and establishing seamless connections. Your remit will include driving the declaration of Major Incidents based on their impact and priority and monitoring and assessing incidents. Additionally, you will manage communications, produce incident reports, and ensure agreement from affected suppliers.

    The ideal candidate for this role should bring a solid background in Major Incident management, showcasing ability to lead and resolve critical situations effectively.

  • Having responsibility for declaring Major Incidents based on impact and priority and providing the ownership via a technical bridge to manage stakeholders and suppliers in the restoration of service as quickly as possible
  • Initiating technical bridge ensuring the relevant suppliers are engaged and have the relevant information to undertake their investigation
  • Monitoring and assessing incidents ensuring the impact and urgency is quickly established. Responsibility for initiating and managing investigation to define the next steps.
  • Owning and managing Heathrow IT Major Incident and Crisis Management communications within the defined timescales as well as having responsibility for producing the Major Incident Report
  • Ensuring an effective interface to all associated processes (Major Incident Reporting, Problem Management including Root Cause Analysis, Knowledge Management, Change Management)
  • Proven track record of providing leadership in Major Incident to achieve resolution
  • Responsible for the communication plan throughout the Major Incident
  • Expertise in delivery of ownership and managing a technical bridge with multiple suppliers
  • Demonstrable experience interacting with major stakeholders and dealing with the challenges presented with a high degree of technical expertise
  • Ability to lead teams/suppliers to drive activities and resolution within tight SLA timeframes

    • Ideally, you'll have:

  • Previous technical role of IT infrastructure involving – network, server, storage
  • ITIL Qualification
  • HCLTech

    Incident Manager

    Found in: Appcast UK C C2 - 16 hours ago

    HCLTech Greater London, United Kingdom

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. · Incident Manager ...

  • HCLTech

    Incident Manager

    Found in: Ziprecruiter UK C2 - 19 hours ago

    HCLTech Greater London, United Kingdom

    Job Description · HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. ...

  • Computappoint

    Incident Manager

    Found in: Ziprecruiter UK C2 - 2 days ago

    Computappoint London, United Kingdom

    Job Description · Contract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management pro ...

  • Computappoint

    Incident Manager

    Found in: Jooble UK O L C2 - 6 days ago

    Computappoint London, United Kingdom

    ContractDuration: 6 -12 Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establis ...

  • HCLTech

    Incident Manager

    Found in: Jooble UK O L C2 - 14 hours ago

    HCLTech London, United Kingdom

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMan ...

  • LT Harper - Cyber Security Recruitment

    Incident Response Manager

    Found in: Ziprecruiter UK C2 - 2 days ago

    LT Harper - Cyber Security Recruitment London, United Kingdom

    Job Description · Incident Response Manager - Remote - Circa £77k + benefits · *must be eligible for security clearance* *automatic rejection for applications outside of the UK* · My client is a consultancy with an established and talented cyber response team who are looking to ...

  • Computappoint

    Senior Incident Manager

    Found in: Ziprecruiter UK C2 - 6 hours ago

    Computappoint London, United Kingdom

    Job Description · Senior Incident Manager · Hybrid – 3 days per week onsite · London, W1S 1FE · The Client · This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy a ...

  • Sportingtech

    Major Incident Manager

    Found in: Appcast UK C C2 - 16 hours ago

    Sportingtech London, United Kingdom

    Job Overview: · ​ · Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user ...

  • Tata Consultancy Services

    Major Incident Manager

    Found in: Appcast UK C C2 - 1 day ago

    Tata Consultancy Services London, United Kingdom

    Role: Major Incident Manager · Job Type: Permanent · Location: London · Careers at TCS: It means more · TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a meaningful difference ...

  • Tata Consultancy Services

    Major Incident Manager

    Found in: Ziprecruiter UK C2 - 2 days ago

    Tata Consultancy Services London, United Kingdom

    Job Description · Role: Major Incident Manager · Job Type: Permanent · Location: London · Careers at TCS: It means more · TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a mean ...

  • AdRoc

    Major Incident Manager

    Found in: Click to Hired UK C2 - 4 days ago

    AdRoc London, United Kingdom Contract, Full time

    We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. · For full details, please apply here. · Length: 12 months · Rate: up to £500 per day · Ir35 status: Inside ir35 · Location: National, hybrid · Must have Active SC Clearance · As a Ma ...

  • Honeypot Digital

    Security Incident Manager

    Found in: Jooble UK O C2 - 1 day ago

    Honeypot Digital United Kingdom

    Security Incident Manager - Remote with travel as needed to Manchester, Cardiff or London - £475 - £525 per day - Initial 3 month contract Skills and Experience · 5 + years of working in security in large, diverse, and complex organisation managing security incident and response ...

  • Sportingtech

    Major Incident Manager

    Found in: Ziprecruiter UK C2 - 18 hours ago

    Sportingtech London, United Kingdom

    Job Description · Job Overview: · ​ · Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintai ...

  • Computappoint

    Senior Incident Manager

    Found in: Jooble UK O L C2 - 14 hours ago

    Computappoint London, United Kingdom

    Senior Incident ManagerHybrid – 3 days per week onsiteLondon, W1S 1FEThe ClientThis is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential ...

  • FIS

    Major Incident Manager

    Found in: Talent UK C2 - 2 days ago

    FIS London, United Kingdom Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's ...

  • Jobs for Humanity

    Major Incident Manager

    Found in: Talent UK C2 - 2 days ago

    Jobs for Humanity London, United Kingdom Full time

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/BusinessAre you ready to unleash your full potential? We're looking for people who are passionate about payments to char ...

  • Integrity360

    Cyber Incident Manager

    Found in: Jooble UK O L C2 - 2 days ago

    Integrity360 United Kingdom

    Location: Remote with travel to client/office site, UKNotes: You must be located in the UK and hold valid right to work. No sponsorship offered. Must be willing to undergo BPSS check.About UsIntegrity360 is one of Europe's leading cyber security specialists operating from office ...

  • Tata Consultancy Services

    Major Incident Manager

    Found in: Jooble UK O L C2 - 1 day ago

    Tata Consultancy Services London, United Kingdom

    Role: Major Incident Manager Job Type: PermanentLocation: LondonCareers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a meaningful difference to the peopl ...

  • PwC

    Incident Response Manager

    Found in: beBee S2 UK - 12 hours ago

    PwC London, United Kingdom Full time

    PwC PwC is a market leading provider of cyber security services to major organisations worldwide. Our global team of cybersecurity professionals includes former law enforcement officials, forensic investigators, intelligence analysts, data scientists, malware analysts, legal prof ...

  • PayPal

    Outsourcing & Incident Reporting Manager

    Found in: Appcast UK C C2 - 6 days ago

    PayPal London, United Kingdom Undefined

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secu ...