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    Senior Incident Manager - London, United Kingdom - Computappoint

    Computappoint
    Computappoint London, United Kingdom

    1 week ago

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    Description


    Senior Incident ManagerHybrid – 3 days per week onsiteLondon, W1S 1FEThe ClientThis is a great opportunity to join a globally operating trading organisation.

    They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity.

    Also, they are accelerating their investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future.

    The RoleTo ensure the smooth running of the organisation's Infrastructure solutions through effective Change, Problem and Major Incident management.

    Essential Skills RequiredA strong understanding of Incident, Problem and Change management within an ITIL environmentA minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior levelDemonstrable experience working with outsourced teamsDemonstrable experience of both reactive and proactive techniques for problem and incident managementA good working knowledge of IT infrastructure systems architecture and conceptsDemonstrable experience of working in an Enterprise level organizationAbility to manage colleagues and customers at different levelsKey ResponsibilitiesManage an outsourced Service Management team responsible for Problem, Change and Major Incident management.


    Problem Management:
    Take a proactive approach to identifying and managing ongoing problemsEnsure that all problems are seen through to completion

    Change Management:
    Run the weekly Infrastructure change management meetingReview all changes to ensure there are no conflicts and all necessary actions have been taken to minimise riskEnsure reviews are performed on failed or expedited changes

    Major Incident Management:


    Co-ordinate bridge calls for P1/2 level incidentsEnsure that Service is restored in the shortest possible levelServices offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

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