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Involved Solutions London, United Kingdom**Office Manager - up to £45,000 + Bonus + Benefits - Central London** · Location: Central London - 2 or 3 days onsite per week · Working Hours: Monday to Friday will be 9am - 5pm · A very exciting Managed Service Provider Client who has seen continued growth over the last few ye ...
Management Officer - London, United Kingdom - Computappoint
Description
Job Description Senior Incident ManagerHybrid – 3 days per week onsite
London, W1S 1FE
The Client
This is a great opportunity to join a globally operating trading organisation.
They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity.
Also, they are accelerating their investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future.
The RoleTo ensure the smooth running of the organisation's Infrastructure solutions through effective Change, Problem and Major Incident management.
Essential Skills Required
A strong understanding of Incident, Problem and Change management within an ITIL environment
A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level
Demonstrable experience working with outsourced teams
Demonstrable experience of both reactive and proactive techniques for problem and incident management
A good working knowledge of IT infrastructure systems architecture and concepts
Demonstrable experience of working in an Enterprise level organization
Ability to manage colleagues and customers at different levels
Key Responsibilities
Manage an outsourced Service Management team responsible for Problem, Change and Major Incident management.
Problem Management:
Take a proactive approach to identifying and managing ongoing problems
Ensure that all problems are seen through to completion
Change Management:
Run the weekly Infrastructure change management meeting
Review all changes to ensure there are no conflicts and all necessary actions have been taken to minimise risk
Ensure reviews are performed on failed or expedited changes.
Major Incident Management:
Co-ordinate bridge calls for P1/2 level incidents
Ensure that Service is restored in the shortest possible level
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.