- Co-ordination of and participation in new pitch meetings and/or renewal meetings as required and in conjunction with the relevant claims team(s). Development of a client & broker engagement plan - minimum quarterly meetings with those clients identified as key clients through engagement with Underwriting and Distribution (broker & client) and Claims Management. CRM to attend meetings where required.
- Determine appropriate agenda for broker and client meetings to ensure that service objectives are being met, material claims discussed, reports are being provided where needed and market perception is understood.
- Provide analysis of broker surveys and drive the opportunities that arise
- Undertake data analysis and collate anecdotal feedback to determine broker performance
- Understand internal performance against SLAs for discussion with clients and brokers as needed and in conjunction with Claims Management
- You will report to Head of Property & Casualty Claims.
- Develop and maintain productive working relationships with other internal leaders, clients, brokers, claim handlers, underwriters and distribution teams. Think quickly and prioritize multiple work streams without sacrificing quality. Ability to take a pre-emptive problem management, solution generation and resolution approach.
- AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
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Claims Executive - Manchester, United Kingdom - XL CATLIN
Description
Job Description - Claims Relationship Manager (24UKMM15DClaims Relationship Manager (
Job Number:
Claims Relationship Manager
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly.
And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
In this role you will live a client first mindset and enhance our profile through continued thought leadership and strengthening market profile by building and enhancing relationships with brokers and clients.
You will lead a client centric ethos within the team and act as a leader and ambassador for AXA XL claims.
You will often be the first Claims point of contact for new and prospective clients and will have an expert focus on claims performance, service and delivery.
You will work closely with the Property & Casualty Claims Team to onboard new clients and manage existing clients, supporting the claims team as required.
In addition you will work with our broker partners and the Claims Team to enhance our offering and relationships, building new relationships where needed.
You will assist the team to deliver upon our mandate to be a data driven organisation by harnessing appropriate key metrics to measure the successful delivery of performance and service for both clients and brokers.
Travel as appropriate throughout the UK will be an element of this role.This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.
Development of claims success stories to be used as part of our marketing strategy.
Technical Expertise:
Good insurance background with knowledge of middle market and risk managed programmes – particularly use of captives. Understanding of global programme structures and financial and operational efficiency. Proven Client Relationship management experience within an insurer or broker. Analytical mindset with the ability to analyse industry trends and market data.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
It's about helping one another — and our business — to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
In an ever-changing world, AXA XL protects what matters most for our clients and communities. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future.
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
IntegratingESG:
All companies have a role to play in building a more resilient future. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action :
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs.
AXA XL is an Equal Opportunity Employer.GB Manchester 82 King Street 82 King Street Manchester M2 4WQ Job Field
Job Field
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Claims Schedule
Full-time Job Type
Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
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