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    Senior Technical Account Manager - Belfast, United Kingdom - VANRATH IT

    VANRATH IT
    VANRATH IT Belfast, United Kingdom

    1 week ago

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    Description

    VANRATH are delighted to have partnered with a leading Managed Services firm in their search for a Technical Account Manager.

    This position necessitates extensive collaboration across this business to assure that IT/Services attain the utmost quality standards, aiming to optimise the company's success rate.

    As a senior technical consultant, coach, and escalation point, you will collaborate with prestigious global enterprise clients spanning the Financial, Pharma, and Public sectors in a role characterised by complexity, challenge, and big reward.

    90% remote working (expectation to come into the office once a month)
    ~33 days holidays
    ~ Solid pension match
    ~ Life assurance
    ~ As a Technical Account Manager, you function as a technical consultant and subject matter expert for designated enterprise accounts' IT Infrastructure portfolios, encompassing steady-state service delivery and ongoing projects.

    Conduct thorough due diligence to provide necessary support to various teams including Service Delivery, PMO, Transitions, Product, Pre-sales, and Solutions, ensuring the implementation of optimal solutions for service excellence.

    Collaborate closely with Account teams and cross-functional groups to offer technical expertise and deliver managed services with excellence.

    Take ownership of IT infrastructure portfolio service delivery both regionally and globally, covering areas such as Network, Servers, Storage, Security, Virtualization technologies, Data Centers, and Patch management & compliance.

    Manage operational and contractual metrics, driving continual improvement projects and implementing innovative technological solutions.

    Ensure IT infrastructure service excellence by leveraging knowledge of ITSM, SIAM, IaaS, and PaaS offerings, along with implementing ITIL and industry best practices.

    Lead troubleshooting efforts for incidents and technical issues, owning Problem Management processes including root cause analysis, resolution, and change requests according to ITIL standards.

    At least 10+ years of total experience, as a Technical Account Manager, IT Systems Administrator, Technical Consultant.

    Latest 2+ years of proven experience as a technical account manager supporting similar enterprise clients, preferably with IT manged service provider.

    Exposure & experience to ITSM, SIAM, IaaS, PaaS, ITSM application manged services portfolio.
    Hand son experience with IT infrastructure portfolio service delivery regionally & globally with IT service provider.

    Thorough knowledge of various IT Infrastructure hardware, software technologies, for example Network (LAN/WAN, AP, Routers, Switches, Network Racks), Server (Server Racks), Windows Server.

    Patch management & compliance.
    Data Centres Operations support (On-prem, public cloud, hybrid cloud).
    Bachelors - (Computer science / IT/ Engineering)
    ITIL V3/V4 Foundation
    Experience in supporting VMWare, Citrix Virtualization Technologies
    Experience in supporting Windows Server (Active Directory, MS Exchange, O365), Virtualisation technologies (VMware, Citrix), MS - (Azure, Intune, Defender)
    Experience in supporting Data Centre operations (On Premise, Public, Hybrid) requests, incidents, h/w upgrades, host/rack level decommission, etc
    Experience in supporting Networks (LAN/WAN, AP, Routers, Switches)
    Exposure to Lean & Six Sigma, PMP methodologies
    10/10 would recommend this professional service." #
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