Jobs

    Technical Application Support Engineer - Manchester, United Kingdom - Grassroots Recruitment Limited

    Grassroots Recruitment Limited
    Grassroots Recruitment Limited Manchester, United Kingdom

    1 week ago

    Default job background
    Description

    My client is the market leader in British and Irish Golf Club IT application, is looking to recruit a Support Desk Agent.

    The successful candidate will be part of a 15 strong busy Customer Service team, offering customer service, technical support and advice to customers using their proprietary and Microsoft based hardware/software solutions.

    To provide 1st line software and hardware support to clients via telephone, email, live chat, social media or purpose built forums.

    Respond to enquiries from clients and help them resolve any hardware or software problems.


    • Respond to enquiries from clients and help them resolve any hardware or software problems.
    • Maintain a log of any software or hardware problems detected.
    • To help arrange for external technical support where problems cannot be resolved in house by liaising with relevant admin staff.
    • 5 hours Monday – Friday between the hours of 08.Proven customer service and telephone manner
    • Knowledge of Microsoft based operating systems.
    • Proficient with all Microsoft office programs
    • Basic understanding of PC hardware set-up and configuration.
    • 28 days holiday, plus birthday and work anniversary days off
    • Annual Travel Season Ticket Loan
    • Health Shield Cash Plan
    • Company Social Events
    • Childcare Voucher Scheme
    • We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
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