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Belfast

    DSS L2 Tech Support - Belfast, United Kingdom - Dabster

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    Description
    Responsibilities for Desktop Support Specialist
    Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
    Act as the initial point of contact for all computer and system related concerns from clients or other employees
    Assist management in creating training materials pertaining to computer troubleshooting and usage
    Organize and file documentation pertaining to warranties and instructional guides for computer hardware
    Maintain a working log detailed all required system updates, as well as the date of completion
    Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
    Resolve technical issues related to network interruptions
    Install and configure computer systems and applications within the company
    Technical knowledge
    Windows & Mac operating system knowledge
    Advantage if Linux is there. Not mandatory
    Good knowledge on rebuilding Mac and Windows
    Good knowledge about basic windows and Mac Troubleshooting
    Able to troubleshoot audio video devices
    Should have knowledge in hosting virtual meetings

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