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    Senior Benefits Administrator - Birmingham, United Kingdom - NFP Europe

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    Description

    We are recruiting for an Employee Benefits Administrator to support clients, Account Managers and Consultants with excellent customer service, providing administrative support and taking ownership of all areas of client service delivery.

    Gathering information – liaise with product providers, human resources, other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
    Oversee project work where required
    Implementing new clients – supporting Consultants and Account Managers to onboard new clients ensuring the benefit package meets the clients needs and all reports / market analysis / account manager process guides / summary of benefits are produced accurately within agreed timeframes
    Adhere to NFP Standards – work in line with the agreed minimum standards and process guides for Account Management to ensure that all clients receive outstanding customer service
    Account development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person
    Client reviews – producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidance
    Technical expertise – ensure knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers

    Hours:
    Monday – Friday, 35 Hours
    Birmingham – hybrid

    If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.

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