-
IT Service Desk Support Engineer
2 weeks ago
Petrolink Aberdeen, United KingdomPetrolink is a Global leader in providing real-time data management and analytics solutions for the energy sector. The Client Support Engineer reports to the Senior Real-Time Coordinator. In addition, the Client Support Engineer will report to Global Operations Manager of Petroli ...
-
IT Service Desk Support Engineer
3 weeks ago
Petrolink Aberdeen, United KingdomPetrolink is a Global leader in providing real-time data management and analytics solutions for the energy sector. The Client Support Engineer reports to the Senior Real-Time Coordinator. In addition, the Client Support Engineer will report to Global Operations Manager of Petroli ...
-
Senior Coiled Tubing Engineer
3 weeks ago
Expert Employment Limited Aberdeen, United KingdomCoiled Tubing Specialist required to deliver Perforation Services on Murlach coiled tubing design and the engineering aspect to deliver coiled tubing perforation. You will ensure equipment sourcing / tracking, equipment readiness, personnel, job planning,risk assessment, executio ...
-
Helpdesk Administrator
2 weeks ago
HVAC FM Aberdeen, United Kingdom**Job Title: Helpdesk Administrator** · **Location: Aberdeen - AB32** · **Salary: Up To £24,000** · **Hours: Mon-Fri 8am - 5pm** · **Holidays: 35 Days Holidays** · For over 55 years out client has led the UK market place and the company continues to hold a unique position in prov ...
-
2nd Line Systems Support
3 weeks ago
Thorpe Molloy McCulloch Recruitment Aberdeen, United Kingdom**2nd Line Systems Support - VR/27840**: · **Status**: Permanent · **Location**: Aberdeen · **Ref**: VR/27840 S · **Rate**: Available Upon Request · If you are looking for a new and exciting 2nd Line Support Role, you've just found it Our client is a leading IT Service Provider b ...
-
Training Administrator
3 weeks ago
Oceaneering Aberdeen, United KingdomCompany Profile · Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's p ...
-
Project Team Assistant
3 weeks ago
PD&MS Group Aberdeen, United Kingdom**About The Role**: · PD&MS Group have a great opportunity for a Project Team Assistant to join our progressive projects team based in Aberdeen on a full time employee basis. · Role is required to assist the Project Manager with the smooth day to day running of the project depart ...
-
Part Time Customer Service Adviser
2 weeks ago
OCS Group Aberdeen, United Kingdom Part time**About The Role**: · We have a vacancy for a Customer Service Adviser to join our team based in the Bon Accord Centre. · You'll be an integral member of the customer services team, responsible for providing high quality information and customer service to the general public and ...
-
Document Controller
2 weeks ago
TechnipFMC Aberdeen, United KingdomTechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by ...
-
Shared Services Administrator
3 weeks ago
Emerson Aberdeen, United KingdomThe role of the **Shared Services Administrator **is to effectively carry out a wide range of administrative tasks for the overall business, supporting a wide range of functions and Business Units. To provide reception duties to ensure all visitors are routinely taken care of in ...
-
Telecommunications Support Engineer
3 weeks ago
Right People Recruitment Solutions Aberdeen, United KingdomMy Client, a well respected organisation in the Aberdeen area, are looking to take on a Telecommunications Support Engineer on a full time, permanent basis. · In this role, you will support a wide range of clients in and around Aberdeen with telecoms and telephony, as well as som ...
-
Regional Operations Engineer
2 weeks ago
Expro Aberdeen, United KingdomOverall Purpose of the Job · Provide operational engineering support to the region Well Testing Business. Ensure designs, drawings and documents produced meet Client, Operational, Industry Regulatory, Expro QMS and H&S requirements. Support tendering for new business. · Key Acti ...
-
Mechanical Design Engineer
5 days ago
Oyster Recruitment Limited Aberdeen, United KingdomAre ready to embark on a new career where your expertise will know no bounds? Are you looking to be at the forefront of innovation, where every calculation becomes a stepping stone to revolutionise HVAC design. · Our client who really value their employees, especially for the div ...
-
Graduate Engineering Geologist Aberdeen
1 week ago
JP Engineering Aberdeen, United Kingdom Full timeDue to an increasing forward workload, my clients are currently looking to appoint an experienced Graduate Geotechnical Engineer/Engineering Geologist to join the Aberdeen office. The successful candidate will have a fantastic opportunity to work on a variety of projects spanning ...
-
Facilities Maintenance Coordinator
2 weeks ago
Oceaneering Aberdeen, United Kingdom Full timeJOB DESCRIPTION Company Profile · Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We o ...
-
Facilities Maintenance Coordinator
2 weeks ago
Oceaneering Aberdeen, United KingdomCompany Profile · Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's ...
-
Mechanical Design Engineer
4 days ago
Oyster Recruitment Limited Aberdeen, United KingdomJob Description Are ready to embark on a new career where your expertise will know no bounds? Are you looking to be at the forefront of innovation, where every calculation becomes a stepping stone to revolutionise HVAC design. · Our client who really value their employees, espe ...
-
HVAC Design Engineer
1 week ago
Oyster Recruitment Ltd Aberdeen, United Kingdom Permanent, Full timeAre ready to embark on a new career where your expertise will know no bounds? Are you looking to be at the forefront of innovation, where every calculation becomes a stepping stone to revolutionise HVAC design. · Our client who really value their employees, especially for the div ...
-
Mechanical Design Engineer
3 days ago
Oyster Recruitment Limited Aberdeen, United KingdomAre ready to embark on a new career where your expertise will know no bounds? Are you looking to be at the forefront of innovation, where every calculation becomes a stepping stone to revolutionise HVAC design. · Below covers everything you need to know about what this opportunit ...
-
Graduate Systems Engineer
1 week ago
Sensia LLC Aberdeen, United KingdomJob Description · Join Sensia and be part of the most comprehensive integrated provider of measurement solutions, production domain expertise, and automation to the oil & gas industry. · Sensia is involved in the industries that touch your life every day. · Based at our offices i ...
Service Desk Engineer - Aberdeen, United Kingdom - T-Tech
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Title: 2nd Line Service Desk Specialist
Location: Aberdeen
Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key client in Aberdeen.
What will your day to day look like?
1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.
2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.
3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.
4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.
5. Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.
About T-Tech
T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we're about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.
T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.
Our Values:
Service Centric
We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United
We succeed as a team, pulling together to achieve our goals. We understand and respect others' views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
High Standards
We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
Agile
We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Requirements
Previous experience in a 2nd line support role, preferably in a fast-paced environment.
Proficient knowledge of IT systems, including hardware, software, networks, and servers.
Strong analytical and problem-solving skills with the ability to think critically under pressure.
Excellent communication and interpersonal skills to effectively interact with clients and team members.
Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.
Benefits
Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary.
Life Assurance: to provide security for your family, 3x salary
Income Protection: to provide an income in the event of long term illness
Holiday: 23 days per year plus your birthday
Learning environment; the opportunity to work alongside experts in the latest technologies.
Training: we have CBT nuggets
We care about your happiness: We use Friday Pulse
Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style
Medical cashback with BUPA
Exceptional career progression opportunities
Join our team, and together, we'll embark on an exciting journey of supporting our key client in Aberdeen, delivering exceptional service, and pushing the boundaries of technical excellence.
Apply now to unleash your potential and become an integral part of our Service Desk Team.