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    Systems and Training Administrator - Bristol, United Kingdom - Pick for Britain

    Pick for Britain
    Pick for Britain Bristol, United Kingdom

    1 week ago

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    Description

    Do you want to build a career within IT? Do you enjoy helping people solve their technical problems? As an IT Administrator, you will provide support to eXPD8 colleagues and clients to ensure the smooth running of business IT systems whilst making sure users get the maximum benefits from them.

    You will help implement, deliver and review technology within the organisation to maximise efficiency, value for money, and potential. You'll primarily be based in our Bristol Head Office, though there will be opportunity to work from home.


    In line with our SLAs, you'll be responsible for delivering accurate, first-time data processing and administration services for key areas of the colleague lifecycle, including new starters, absence, leavers and contract amendments, whilst maintaining up to date and GDPR compliant information on our HRIS.

    Act as the first point of contact for the IT service desk.

    • Receive and log telephone calls from eXPD8 internal and external customers on IT matters, communicating effectively while troubleshooting, suggesting solutions and following through each case to a satisfactory resolution as quickly as possible.
    • Respond to user queries and requests for assistance via the ticketing system, providing guidance and training on IT related matters.
    • Install, configure, and update desktop computers, laptops, tablets, and other IT equipment as needed.
    • Support the regular device reconciliation process to ensure that we are maximising the use of assets to bring the biggest benefits to the company, as well as tracking and monitoring assets to minimise the risk of loss.
    • Support with the ongoing maintenance and organisation of the MDM (mobile device management) system through the web console to ensure that that assets are tracked and managed efficiently
    Willingness to learn and adapt to new technologies and software applications.

    • A bonus:
    • Knowledge of Windows Servers including AD, Microsoft 365 and Microsoft Exchange.
    • IT certifications
    • MCSE or equivalent.
    • Proven technical expertise within a professional IT environment, or any retail background is a bonus.

    We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.

    We are proud to be a Disability Confident Leader and a fully inclusive employer so please let us know if there are any adjustments you require during your application process.

    Health cash plan (24-hour GP, counselling, dental, eye tests, physio etc.)

    • Buy and sell holiday scheme
    • Your eXPD8 birthday off each year
    • Immediate access for you and your family to GroceryAid
    • Life insurance
    • Unlimited refer a friend scheme
    • Personal development and progression opportunities with access to over 400 learning resources from day one
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