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    Currency Service Owner - London, United Kingdom - IAG Loyalty

    IAG Loyalty
    IAG Loyalty London, United Kingdom

    3 weeks ago

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    Full time
    Description

    How would you like to work at the heart of the IAGL business – on the loyalty platform, owning the currency services?

    At IAG Loyalty we enable people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency, and our Product & Data departing is leading our transformation into a data driven, loyalty products and services business. We're focused on creating industry leading customer and partner services, role modelling agile ways of working and creating efficient, effective, personalised products.

    This is where you come in.

    You'll be the Service Owner for our Currency Core Services, running all business-critical services that deliver effortless partner experience to reward members on our loyalty platform. You will ensure the service delivers high availability, operational resilience, and are standardised to create consistent transactional data. The service is key to the success of IAG Loyalty and our wider airline customers (British Airways, Aer Lingus, Iberia and Vueling) and millions of their programme members.

    The role is truly collaborative, working with key stakeholders to understand data enhancements/requirements to deliver a business-critical product and drive continuous improvement in all key areas.

    Here's how you'll add value:

  • Define and drive the service vision, strategy, and roadmap for our currency service, aligning it with business objectives and customer needs.
  • Collaborate with stakeholders to translate requirements into clear service features and user stories.
  • Conduct market research and competitive analysis to identify trends and opportunities.
  • Prioritise and manage the service backlog to deliver the highest value.
  • Work with the service team to ensure successful delivery of features and enhancements.
  • Engage with end-users for feedback and continuous improvement.
  • Analyse key service metrics and KPIs for performance measurement.
  • Communicate updates and milestones to stakeholders.
  • Provide leadership and guidance for Agile practices.
  • Stay updated with industry trends and integrate them into the product roadmap.

    • What we're looking for:

  • Significant experience in Product & Services and delivering features to market, with an understanding of other business functions your product will serve.
  • Expertise in managing and building high-performing teams, including offshore remote workers.
  • The capability to work under pressure and manage competing high-profile priorities, both within IAGL and across the airline group.
  • Strong communication and influencing skills with stakeholders at all levels, catering to both business and technical audiences.
  • Proficiency in Agile frameworks and methodologies.

    • If you're ready to make an impact, push boundaries, and embark on a journey of continuous growth, we want to hear from you Don't let a few unchecked boxes hold you back—your unique perspective and talents are what we value most. Join us and let's shape the future of data together

    This is what we can offer you

  • Annual Bonus (dependant on Company & Individual Performance)
  • Company Pension of 9% (6% company/3% employee)
  • Private Health Care with Bupa
  • A non-contractual Annual Bookable Travel Concession for employee, partner and dependants after every 12 months of service
  • Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
  • Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
  • Discounts on BA flights and holidays from day one for you, your friends and family
  • 20 days working from abroad in Europe allowed per calendar year
  • 25 days annual leave, the ability to buy or sell up to 5 days leave per year, 2 days charity leave and a day off on your birthday
  • Travel Insurance
  • Cycle to work scheme
  • Electric/ULEV car scheme
  • New Joiner Avios/Birthday Avios/Thank you Avios
  • Life Assurance

    • This role will be based out of IAGL's London Victoria office. We have a flexible working policy where a blended approach is encouraged, with the focus on being in the correct location for the work that needs to be undertaken. This will involve a mix of office and home working

    Inclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential

    Sound good?

    Learn more about what #LifeAtLoyalty is all about on our career site

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