Jobs
>
Chertsey

    Product Support Specialist - Chertsey, Surrey, United Kingdom - Ntrinsic Consulting

    Ntrinsic Consulting
    Ntrinsic Consulting Chertsey, Surrey, United Kingdom

    2 weeks ago

    Default job background
    Description


    The European VD Product Support Junior ManagerYou will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team.

    Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech environment, and market-leading products and thrilled on the idea of creating positive impact and drive innovation.

    Your Key Responsibilities Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from conventional TVs, The Frame, Outdoors TVs, Projectors, Monitors, Soundbars and other embedded new products, SmartThingsKey responsibilities include close collaboration with the European VD Product Quality PIC, the wider Product Quality and Product Support teams and team members to ensure alignment and awareness on key business updates, collaborate with the VD GBM in HQ for NPI – New Product Launch market readiness, with all related Product documentation, Product Support operations and Product Guidelines on the field and all key support channels, and also engage and align with key partners in ECSO, Subs and HQ for critical metrics achievement
    • Identification of product technical issues/trends and escalation and communication with European subsidiaries and HQ to ensure effective and timely resolution.

      Monthly consolidation, analysis and reporting of issues affecting operations effectiveness, completion or success, including Benchmarking practises, potential FAQ's, new trends, tech/eco implementation practises.

      Also, correlate 3rd party issues and that potentially could influence or affect the product performance
    • Coordinate technical samples and manage field-testing activities to ensure the status of launching product and engage with Subsidiaries' testing outcomes, including impact of potential new trending accessories or third party Apps or other factors that could influence the product performance.

      Also, consolidate the related reports and raise to VD GBM PIC for improvements, and feedback advise and/or proposal workarounds to SubsidiariesAnalyse and monitor on weekly and monthly basis the data related to Key Performance Indicators and provide insights, that link Product Performance to field operations and "read" trends and report to key partners in PQ team and HQ for alignment, adjustments or redesign on strategy and action plansUnderstanding of unusual product support and service quality operations, and unexpected performance trends, and link to failure factors, Service Bulletins (product improvement or service guidelines), SW improvements/upgrades and reproduce defective scenarios on samples to verify failure and collect feedback for escalationsDeliver innovation and any form of new technologies to support product improvement and operation at best potential for driving customer engagement and satisfactionDrive and engage Subsidiaries for information and feedback on field operations, product support activities across all channels, and raise, consolidate and share to key partners potential recommendations and action plans to improve the efficiency and effectiveness, as an overview approach to customer satisfactionContribute on the weekly conference calls with Subs and the annual VD group Workshops by participating on ideation, presentation files, minutes and actions follow up, in collaboration and alignment to EU Product Quality PIC for joint efforts on the VD product group eventsEuropean or Global travel may occasionally be required subject to business needsWhat we need for this role To be successful, you will possess the following skills and attributes: Excellent knowledge and technical understanding on wireless technologies, server, platforms, Apps, networks connectivity, compatibility – previous experience would be an advantageUnderstanding of product design and production stages, SW production stages and cycles, product lifecycle.

      Familiarity with the field support channels and related terms NPS, UX would be idealUnderstanding of industry standard important metrics along with correlation to the day to day activities such as NFF%, Defect%, CRRR% (Bounce Ratio), OOW/IW – desired but not essential for the roleUnderstanding of trends on graphs/chartsExperience on participating on agile projects or working under agile practisesPassionate about technology and innovationFlexible & agile to adapt to workload changesCommunication skills & open minded approach is a mustComfortable with basics on Microsoft Excel, Word and Power PointExcellent English, oral and written – other language skills is an advantageBSc or equivalent degree in Computer Science, engineering or relevant field, or similarly relevant work experienceWhat does success look like? Analytical & practical skillsWilling to learn, and learn moreAttention to detail & target precisionSelf motivated & ProactiveEnthusiastic & Can-do attitudeComfortable to work remotely and engage other functions/regions
    • Comfortable to work in a fast-paced environmentThe candidate would potentially acquire a confident view on Product Support operations and timeline needs over product lifecycle and market seasonality, close collaboration and engagement with key partners and mainly the VD Product Quality Manager and corresponding PIC in 16 Subs, and would have good understanding on influencing market factors and improvement needs on the field
    • Success to be measured based on efforts, engagement levels, contributions on the regular weekly activities the efficiency of actions and effectiveness on communications and escalations
    ● Primary and weekly achievement would include communications with the key partners in PQLC team, Subsidiaries and HQ, follow up on actions plans and awareness on key team critical metrics trendsProactive attitude, progressive approach, enthusiastic for improvement, eager on permanent solutions and good relationship establishment would be the ideal behaviours to succeed in this role
  • Bupa Care Homes

    Technical Support Specialist

    1 week ago

    Bupa Care Homes Staines-upon-Thames, United Kingdom

    **Job Description**: · Technical Support Specialist · Staines (TW18) · Hybrid · Permanent, Full Time · Salary - £25,700 - £32,100 + fantastic benefits · Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and ...

  • St George's Weybridge

    Specialist Learning Support Assistant

    1 week ago

    St George's Weybridge Addlestone, United Kingdom

    **Salary: £13.25 per hour (£27,560 per annum FTE)** · **Contract: Permanent, Term Time Only** · We are seeking a Specialist Learning Support Assistant (Visual Impairment) to provide mentoring, organisational support and a range of dedicated interventions to support the learning o ...

  • Surrey Choices Ltd

    Employment Support Specialist

    6 days ago

    Surrey Choices Ltd Walton-on-Thames, United Kingdom

    **Job Title: Employment Support Specialist** · **Location**: North Surrey covering Staines upon Thames, Walton on Thames and Sunbury areas · **Hours**: Full · - time, 37.5 hours per week · **Salary**: £25,260 to £26,680 per annum · **Do you want to make a difference to someone's ...

  • PerkinElmer

    General Lab Support Specialist

    1 week ago

    PerkinElmer Weybridge, United Kingdom

    PerkinElmer has been **named a Top 10 company on Newsweek's UK The Most Loved Workplaces.** This recognition shows our commitment to our employees and our aspiration to create a culture and place of work where everyone feels valued. · We are looking for General Lab Support Specia ...

  • Bupa

    1st Line Support Specialist

    1 week ago

    Bupa Staines-upon-Thames, United Kingdom

    **1st Line Support Specialist** · **Staines** · **Hybrid working (up 4 days from home)** · **Permanent** · **Salary £25,000 - £27,000 + Fantastic Benefits** · **Full time · - 37.5 hours** · Here you'll be welcomed. We champion diversity and we understand the importance of our peo ...

  • World Fuel Services

    Trip Support Specialist Ii

    1 week ago

    World Fuel Services Staines-upon-Thames, United Kingdom

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinkin ...

  • WWF

    Application Support Specialist

    1 week ago

    WWF Woking, United Kingdom

    **Job details**: · **Job reference** · REQ000731 · **Date posted** · 29/02/2024 · **Application closing date** · Blank · **Location** · Woking · **Salary** · £36,485 · **Package** · Hybrid Working · **Contractual hours** · 35 · **Basis** · Full time · **Job category/type** · IT · ...

  • Amack Ltd (Trading as Amack Consultants)

    Technical Support Specialist

    6 days ago

    Amack Ltd (Trading as Amack Consultants) Woking, United Kingdom

    **Technical Support Specialist** · **This role is full time 37.5 hours per week Monday to Friday - Office based with one day from home (Wednesday is work from home day)** · Salary range: £28k - 35k dependant on experience · **A bit about us** · Established in 2013, we are a focus ...

  • Pfizer

    Administrative Specialist/business Support 3

    1 week ago

    Pfizer Walton-on-Thames, United Kingdom

    Why Patients Need You · A career with us is about discovering breakthroughs that change patients' lives. A high performing administrative team is essential to bringing those therapies to people all over the world and making a positive difference. We need dedicated colleagues like ...

  • Protocol Education

    Send Learning Support Specialist

    1 week ago

    Protocol Education Feltham, United Kingdom

    Are you an experienced TA/Support Specialist looking to start work in the Feltham and Hounslow area? · Protocol Education is looking for experienced support staff to work with pupils with Severe Learning difficulties, profound and multiple learning difficulties, autism, and multi ...

  • British Airways

    Standards & Policy Support Specialist

    1 week ago

    British Airways Heathrow, United Kingdom

    Standards & Policy Support Specialist · - Download Job Description · As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. · It's something we've been doing for over 100 years, ever since we launched the world's first i ...

  • Supporting Futures Consulting Ltd

    Specialist Support Worker

    1 week ago

    Supporting Futures Consulting Ltd West London, United Kingdom

    **Role**: Specialist Support Worker · **Based**:West London · **Salary**: £17phr umb · **Start Date**:ASAP · **Duration**:Temp - minimum 3 months · **Hours**: Full Time (Monday to Friday) · Our client, a well respected charity dedicated to helping prevent homelessness and support ...

  • VitalHub

    Technical Support Specialist

    4 days ago

    VitalHub Brookwood, United Kingdom

    **THE COMPANY**: · Hicom are a software vendor providing value-based software solutions into the public and private sector. We support over 200 clients worldwide, providing solutions for patient and clinical care, workforce management, health & safety, compliance management, busi ...

  • VitalHub

    Technical Support Specialist

    1 week ago

    VitalHub Brookwood, United Kingdom

    **THE COMPANY**: · Hicom are a software vendor providing value-based software solutions into the public and private sector. We support over 200 clients worldwide, providing solutions for patient and clinical care, workforce management, health & safety, compliance management, busi ...

  • Digby Morgan

    Behvaviour Support Specialist

    4 days ago

    Digby Morgan Windsor, United Kingdom

    summary · - _ windsor, south east_ · - _ £25,000 - £29,000 per year_ · - _ permanent_- specialism · - education- sub specialism · - special needs teaching- reference number · - PR · - job details · Position: Behaviour Mentor · **Salary**: £25,000-£29,000 · Location: Windsor, Ber ...

  • Advanced Demand Side Management Ltd

    Logistics Support Specialist

    11 hours ago

    Advanced Demand Side Management Ltd Iver, United Kingdom

    Our company, Advanced Demand Side Management (ADSM) is the leading UK's water management company, providing innovative solutions for sustainable water supplies to commercial organisations. Our team is dedicated to delivering environmentally conscious water management strategies t ...

  • Adecco UK

    Customer Support Specialist

    1 week ago

    Adecco UK Hounslow, United Kingdom

    **Customer Support Specialist** · Based in Chiswick · Immediate start · Permanent position · **Salary**: £28,000 · Hours: Monday - Friday 9:00- 5:30pm · **Duties**: · - To assist Programme Administrators and Travel Managers with information or queries. · - To assist Programme Adm ...

  • BPP University

    IT Support Specialist

    1 week ago

    BPP University City of London, United Kingdom

    **Providing specialist expertise to support in the smooth running of BPP's technology platforms** · The primary duty of the IT Support Specialist is to deliver IT services to BPP staff and student environments, ensuring effective delivery of hardware provision and technical suppo ...

  • Handle Recruitment

    IT Support Specialist

    5 days ago

    Handle Recruitment London, United Kingdom

    **IT Support Specialist - Mayfair - £40K** · A rare opportunity has arisen with global sports media organisation who are looking an independent and experienced IT Support Specialist to assist onsite and remote staff with IT issues. · The role will be to provide IT support to the ...

  • Cynosure, LLC

    Commercial Support Specialist

    1 week ago

    Cynosure, LLC Slough, United Kingdom

    Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient's lives and improves practitioner's livelihoods. · - We are passionate about driving a healt ...