Jobs
>
Worcester

    Customer Service Team Leader - Worcester, United Kingdom - Culture Recruitment Ltd

    Culture Recruitment Ltd
    Culture Recruitment Ltd Worcester, United Kingdom

    1 week ago

    Default job background
    Description

    We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence. In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.

    If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.

    Responsibilities:

    Lead and manage a team of customer service representatives, including recruitment, training, and performance management.Inspire and motivate team members to uphold a standard of excellence in customer service.Provide support to the customer service team by handling incoming calls and resolving customer inquiries efficiently.Strategically allocate resources to maintain optimal staffing levels and enhance team productivity.Oversee the completion of daily tasks within specified time frames set by the organisation.Address escalated customer inquiries or complaints promptly to ensure swift resolution and customer satisfaction.Conduct regular coaching sessions with team members, identifying training needs and participating in training initiatives.Collaborate proactively with other departments to ensure alignment with business objectives.Assist the Head of Customer Experience as needed, deputising when required.Facilitate monthly team meetings to share updates, set goals, and offer support.Analysed customer service metrics to track performance, identify trends, and drive continuous improvement.Skills & Experience:

    Strong leadership abilities with a talent for inspiring and motivating teams.Capacity to thrive in high-pressure environments while maintaining quality and consistency.Demonstrated problem-solving skills and a proactive approach to overcoming challenges.Previous experience or a keen interest in the industry is advantageous.Excellent multitasking, prioritisation, and time management skills.Proficiency in process improvement, coaching, and staff development.Outstanding communication and interpersonal skills.Proven track record in customer service or a related field.Proficient in computer systems and software applications.Person Profile:

    Ability to remain composed under pressure.Strong leadership qualities.Exceptional communication abilities.Empathetic nature and enjoys working with people.Dedicated to delivering exceptional service.Promotes a positive work environment.Effective problem solver.Reporting to: Head of Customer ExperienceDirect Reports: Customer service team membersHours: 9-5, Monday to Friday (Office Based)Competencies:

    TeamworkCustomer-first mindsetPioneering spiritCompany awareness and understanding

  • Creative Support

    Team Leader

    4 days ago

    Creative Support Worcester, United Kingdom Full time

    Creative Support are looking for an enthusiastic and experienced Team Leader with a good understanding of learning disabilities, mental health and autism. The successful applicant will be joining a collaborative and knowledgeable team, to support the Senior Service Manager to sup ...

  • Pertemps Redditch Commercial

    Team Leader

    1 day ago

    Pertemps Redditch Commercial Worcester, United Kingdom

    **Team Leader** · **Permanent** · **Working hours - 40hrs Monday to Friday** · **Worcestershire** · **Salary £38,000** · **Loads of company benefits** · **Free on-site parking** · I have a fantastic opportunity for a Team Leader to join a friendly firm based in Worcestershire. Th ...

  • The Perfume Shop

    Team Leader

    5 days ago

    The Perfume Shop Worcester, United Kingdom

    Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. · **The Role** · Are you passionate about perfume, and love people? · Do you want to b ...

  • RE Recruitment

    Team Leader

    1 week ago

    RE Recruitment Worcester, United Kingdom

    RE Recruitment are currently recruiting for Team Leaders within a busy production area. · Responsibilities will include planning the daily requirements to meet the production plan, including allocating labour, ensuring all machinery and equipment is set up correctly and the corre ...

  • CeX Ltd

    Team Leader

    3 days ago

    CeX Ltd Worcester, United Kingdom

    Retail Team Leaders with a passion for games, DVDs, gadgets and computers · Location: Worcester · Working hours: 35 hours per week · About Us; · - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, N ...

  • Tealith Bubble Tea

    Team Leader

    1 week ago

    Tealith Bubble Tea Worcester, United Kingdom Part time

    Tealith Bubble Tea is now open in Worcester town centre · We are looking for a hard-working team leader to join our team in Worcester. · You will be required to work various shift patterns, including weekdays, weekends and bank holidays. · We specialise in Bubble Tea introducing ...

  • Midlands Partnership University NHS Foundation Trust

    Team Leader

    2 days ago

    Midlands Partnership University NHS Foundation Trust Worcester, United Kingdom

    This is an exciting opportunity to work as part of the new, expanded Health & Justice Service as a lead for the Liaison & Diversion Pathway within Worcestershire and Herefordshire. There will be a requirement to travel West Mercia wide on occasions to support the West Mercia Heal ...

  • CeX Ltd

    Team Leader

    4 days ago

    CeX Ltd Worcester, United Kingdom

    **Retail Supervisors with a passion for games, Movies, gadgets and computers** · Location: Worcester · About Us; · - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. · - We tr ...

  • GMP Recruitment Ltd

    Electrical Team Leader

    1 week ago

    GMP Recruitment Ltd Worcester, United Kingdom

    GMP Recruitment are partnered with a well-established Electrical lighting company based in Worcester. Our client is looking to add a Production Key Team Leader to their team. Our client specialises in the manufacturing of bespoke lighting solutions and are an industry leader in t ...

  • Sanctuary Care

    Billing Team Leader

    5 days ago

    Sanctuary Care Worcester, United Kingdom

    Location: Worcester, West Midlands, GB, WR1 3ZQ- Department: Care (Management)- Operation: Sanctuary Care- Closing Date: 16/06/2023- Salary: £35,269.92 per annum- Requisition: 210562Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are ...

  • Country Style Foods

    Production Team Leader

    1 week ago

    Country Style Foods Worcester, United Kingdom

    We are currently recruiting for Team Leaders within our busy production area. · Responsibilities will include planning the daily requirements to meet the production plan, including allocating labour, ensuring all machinery and equipment is set up correctly and the correct supplie ...

  • Lynx Employment Services Ltd

    Facilities Team Leader

    1 week ago

    Lynx Employment Services Ltd Worcestershire, United Kingdom

    We are recruiting on behalf of our client who is looking for a Facilities Team Leader to work within HMP Hewell in the Worcestershire area. This role will require you to have a vetting/security check prior to being employed. This is a 3 month placement inthe first instance but co ...

  • Herefordshire and Worcestershire Chamber of Commerce

    Navigation Team Leader

    1 week ago

    Herefordshire and Worcestershire Chamber of Commerce Worcester, United Kingdom

    **About us**: · The Herefordshire & Worcestershire Chamber of Commerce is a member-led, not for profit organisation working to support local business communities and our large network of Members. Finalists in the World Chambers Competition awarded one of the Sunday Times Best Not ...

  • Herefordshire and Worcestershire Health and Care NHS Trust

    Camhs Team Leader

    5 days ago

    Herefordshire and Worcestershire Health and Care NHS Trust Worcester, United Kingdom

    For full details of the duties and criteria for the role please refer to the job description and person specification attached. ...

  • Ignite Health & Homecare services

    Team Leader Community Care

    2 days ago

    Ignite Health & Homecare services Worcester, United Kingdom

    Our Droitwich team leader is due to have a baby, so we are hiring for temp cover whilst she is on maternity. Tam leaders are to work with our care co-ordinator to continue the growth of this branch/area. Good knowledge of community care would be preferred. The successful applican ...

  • South Warwickshire and Worcestershire Mind

    Telephone Triage Team Leader

    5 days ago

    South Warwickshire and Worcestershire Mind Worcester, United Kingdom

    **Hours**: 37 hours per week · **Salary**: £25,993.24per annum · **Location**:Worcester Royal Hospital · **Job Purpose** · The flexible, motivational and reliable post holder of this exciting role in Worcestershire, will lead a team of Telephone Triage Practitioners who work in p ...

  • Care UK Residential Care Services

    Bank Team Leader Care

    1 week ago

    Care UK Residential Care Services Worcester, United Kingdom

    **Bank Team Leader / Senior Care Assistant Required** · **Are you looking to pick up some extra shifts or are you just wanting a more flexible work life balance?** · **If so, come and join the team at Perry** · **Shift Patterns-8am-8pm/8pm-8am (0 hour contract)** · **Hourly Rate- ...

  • SJL Insurance Services

    Existing Business Team Leader

    5 days ago

    SJL Insurance Services Worcester, United Kingdom

    **Location**:Worcester** · **Working Hours**:Monday - Friday, 9am-5pm or 9:30am - 5:30pm** · **Department**:Existing Business** · **Line Manager**:Head of Existing Business** · **The role** · SJL Insurance Services is an innovative, forward-thinking insurance broker that provides ...

  • Care UK Residential Care Services

    Bank Team Leader Care

    6 days ago

    Care UK Residential Care Services Worcester, United Kingdom

    **Bank Team Leader / Senior Care Assistant Required** · **Are you looking to pick up some extra shifts or are you just wanting a more flexible work life balance?** · **If so, come and join the team at Perry** · **Shift Patterns-8am-8pm/8pm-8am (0 hour contract)** · **Hourly Rate- ...

  • Baxter Williams

    Powder Coater Team Leader

    1 week ago

    Baxter Williams Worcester, United Kingdom

    An Engineering company based in Worcester are searching for a Powder Coater Team Leader working Monday - Friday, 07:30 - 16:30 with a 12:15 finish on Fridays on a permanent basis. The company themselves have been supplying their products to a variety of industries for over 40 yea ...