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Customer Service, Training Co-ordinator - Worcester, Worcestershire, United Kingdom - Millbrook Healthcare Group
Description
We are currently looking for a Customer Service Coordinator to join the team in our Home Improvement Agency based in Martley, Worcester.
We will give you the tools and knowledge to ensure our customers and prescribers receive an outstanding level of customer service every time they have contact with us.
Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in.
Every day our colleagues make a real difference to people's lives, through the delivery of high quality assessments and equipment, supporting the needs of our service users, their families and carers.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences.
Answering customer queries by phone and email, offering advice on a range of services and signposting where necessaryResponsible for monitoring and checking the progress of referrals on in-house systems
Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged
reporting equipment repairs and requirements through contact with the relevant Service Centre
Strong communication skills including an excellent telephone manner
Computer literate with a good working knowledge of Microsoft Office
40 hours a week, Monday – Friday 08.Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days (pro rata for part-time)
~ Company Pension Scheme
~ Company Sick Pay
~ Life Assurance
~ A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged.
You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
C are and respect for our colleagues and service usersE nhance our service users' lives
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
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