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    Service Desk Manager - Birmingham, United Kingdom - 1 Tech Staffing Ltd

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    Description
    Service Desk Manager

    Location:
    Birmingham (Hybrid)

    Salary:

    Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role.

    This role is pivotal in leading our client's service desk team to deliver exceptional IT support.


    Key Responsibilities:

    • Lead and guide a team of service desk technicians to ensure they provide top-notch and timely support to clients.
    • Supervise day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and exceeding client expectations.
    • Serve as a primary contact for key clients, fostering strong relationships and promptly addressing escalations or concerns.
    • Continuously evaluate and enhance service desk processes to boost efficiency and client satisfaction, emphasizing team leadership over direct involvement in ticket resolution.
    • Stay abreast of the latest IT trends and technologies to offer guidance and support to the team and clients.

    Requirements:

    • Demonstrated 2-3 years' experience ideally in an MSP environment, in a leadership or supervisory role within the service desk.
    • Proven ability to lead, motivate, and develop IT professionals.
    • Dedication to delivering outstanding customer service and ensuring client happiness.
    • Strong grasp of IT systems, networks, and infrastructure, with the capability to troubleshoot and resolve technical issues.
    • Excellent verbal and written communication skills, enabling effective interaction with clients and internal teams.
    • Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are advantageous. If you are a proactive and results-oriented individual with a passion for IT service delivery and team leadership, we encourage you to apply for this opportunity. To be considered, please submit your CV promptly #J-18808-Ljbffr


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