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Feel Good Suffolk Advisor
1 day ago
Ipswich Borough Council Ipswich, United Kingdom**Ipswich Borough Council, Ipswich, Suffolk IP1 2DE**: · - **£28,282 - £29,777 per annum (pro rata)**: · - **Full Time**: · - **37 hours per week**: · - **2 Permanent Posts**: · - **1 Fixed Term Post (Full Time) for 2 years**: · - **1 Fixed Term Post (Part Time, 34 hours per week ...
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Healthcare Assistant
1 week ago
Cathena Healthcare Ltd Ipswich, United Kingdom**We cannot provide Sponsership for this post** · This role involves working alternate weekends · To work in accordance with a rota that supports meeting the care needs of the home. This will include working alternate weekends, evenings, bank holidays and/or any other shift patte ...
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Professional Assistant
4 days ago
University of Suffolk Ipswich, United Kingdom**Permanent, Full time, 37 hours per week** · **Band 3 - £27,181 to £30,487 per annum** · **About the Post** · The School of Allied Health Sciences is seeking to appoint a highly motivated and enthusiastic Professional Assistant to provide professional assistance to the School Le ...
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Children's Wellbeing Practitioner
1 week ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomAre you a qualified Children's Wellbeing Practitioner? If so, read on. · The Under 18 Wellbeing Service is part of the national accredited IAPT initiative. The aim of this is to increase mental health access to those living in Suffolk under the age of 18 who are experiencing mild ...
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Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomPlease see attached job description. · NSFT is committed to lifelong learning and continuous professional development (CPD) for its entire staff. There are a variety of definitions of CPD across the professions but it is usually taken to mean learning activities which update exis ...
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Healthcare Assistant
1 week ago
Cathena Healthcare Ltd Ipswich, United KingdomThis role involves working alternate weekends · To work in accordance with a rota that supports meeting the care needs of the home. This will include working alternate weekends, evenings, bank holidays and/or any other shift pattern that has been established by the Registered Car ...
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Healthcare Assistant
1 week ago
Cathena Healthcare Ltd Ipswich, United KingdomThis role involves working 6 hour shifts 2pm-8pm, including some weekends · To work in accordance with a rota that supports meeting the care needs of the home. This will include working alternate weekends, evenings, bank holidays and/or any other shift pattern that has been estab ...
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Senior Psychological Wellbeing Practitioner
12 hours ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomThe Wellbeing Service is an IAPT Service, providing primary care assessment, advice and psychological interventions to people in Suffolk aged 16 and above. The service primarily caters for those who would like to access support with mild to moderate mental health difficulties inc ...
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Residential Security Officer
4 days ago
OCS Group Ipswich, United Kingdom**About The Role**: · Working as part of a team, you'll provide assistance and support to residents at a National Probation Service Approved Premises (AP) including security, welfare and monitoring services. You'll maintain an active presence throughout your shift, ensuring that ...
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Primary Mental Health Worker
6 days ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomPrimary Mental Health Worker (PMHW) · Passionate about the mental health and wellbeing of children and young people? Want to work as part of our dynamic community Early Intervention CAMHS service within a friendly, supportive, and creative multi-disciplinary team? Dedicated to pr ...
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Payroll Administrator
5 days ago
Scrutton Bland Ipswich, United KingdomScrutton Bland is a leading provider of professional advice to both businesses and private clients. We believe in offering clear, professional advice and in finding the most effective solution to meet the individual needs of our clients. · Our team of experienced specialists prov ...
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Independence & Wellbeing Advisor - Suffolk
3 days ago
4Social Work and Public Sector Staffing Suffolk, United Kingdom**Independence & Wellbeing Advisor - Suffolk** · **Salary: £11.39 Per Hour** · **Full Time: Monday to Friday - 08:30am to 17:00pm** · **Role Purpose**: · We are sourcing for several Independence and Wellbeing Advisors to join a large team of qualified professionals who will suppo ...
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Relief Care and Support Assistant
2 days ago
McCarthy Stone Ipswich, United KingdomMcCarthy Stone are looking for a professional **Relief** **Care and Support Assistant **to join their team at** our Booth Court estate, Ipswich Suffolk.** · **Base Salary: £10.72 up to £12.02 see below** · **Hours**:To be agreed with the Estate Manager · McCarthy Stone have a wea ...
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Inside Sales Executive
3 days ago
MSC Mediterranean Shipping Company (UK) Ipswich, United Kingdom_**Inside Sales Executive**_ · - **Full time, permanent**_ · **We believe the successful Inside Sales Executive should have the following skills**: · - Strong desire to acquire new business and nurture/develop existing business · - A proficient phone manner with the ability to de ...
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School Librarian
1 week ago
Teacheroo Ipswich, United KingdomThe Role · The School Librarian will be responsible for the management of the library and will promote and encourage a culture of reading across the school community that celebrates and encourages reading. · Main Responsibilities · Responsibilities include: · - Supervise students ...
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Occupational Health Advisor
3 days ago
Gel Resourcing Ltd Ipswich, United KingdomOccupational Health Advisor - Ipswich · Our leading client in Ipswich is looking for an experienced Occupational Health Advisor, to work on a full or part-time, Permanent basis, within their friendly and supportive team. · The role: · - The role is 2 days on site and 3 days worki ...
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Production Planner
12 hours ago
Molson Coors Suffolk, United Kingdom**Date**:Apr 18, 2023**Location**:Suffolk, GB**Company**:MolsonCoors_UK**Why You Should Join Us** · - In 1728, Aspall was founded by Clement Chevallier in the parish of Aspall, Suffolk. While all around him were growing cereals, he chose to plant apple trees. Almost 300 years on, ...
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Category Insight Assistant Manager
17 hours ago
LDH (LA DORIA) LIMITED Ipswich, United Kingdom Full timeWe have a fantastic opportunity to join our category/commercial team at LDH la doria as an Assistant Category Manager. · Our world-class reputation for sourcing packaged grocery products from all over the world is underpinned by our expertise and experience in selecting the right ...
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Senior Tutor
5 days ago
Realise Futures Suffolk, United Kingdom20 February 2023 · **Job Ref: 009-23**: · - **£14,400 - Actual Salary**: · - **Permanent**: · - **18.5 Hours Per Week**: · - **West Suffolk - Bury St Edmunds Base (possibility of Stowmarket or Newmarket - please enquire).** · Realise Futures is seeking to recruit a Senior Tutor t ...
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HR Advisor
1 week ago
Suffolk Libraries Ipswich, United Kingdom**Human Resources Advisor - Multisite - Hybrid Working** · Suffolk Libraries is an independent and charitable society which runs Suffolk's public library service and prison libraries in a number of counties including Suffolk, Norfolk, Bedfordshire and Nottinghamshire · **Our visi ...
Care and Wellbeing Manager - Ipswich, Suffolk, United Kingdom - Pure Resourcing Limited
Description
Monday-Friday 9am-5:30pm (Fridays 5pm)£We're looking for a Case Manager to join our Client Relations team on a permanent basis. This varied role is critical in supporting our Service Excellence objectives by using a variety of dispute resolution skills and risk management techniques to ultimately ensure positive customer outcomes are achieved.
You'll work as part of a tight-knit team to respond and resolve complex and/or regulatory complaints relating to multiple products.
Case Managers are also responsible for investigating internally identified (and potential) errors that pose a financial or reputational risk for the company, whilst remaining accountable for customer and advisor care.
Handling complaint and price comparison cases to agreed standards and in compliance with the Code of Conduct at all times.
Developing formal and informal networks throughout the company to facilitate information gathering.Providing expert advice when resolving complaints
Proactively contacting investors and managing cases, setting expectations, and delivering excellent customer service throughout
Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards
Identifying ways to improve customer service and complaint handling, sharing specialist knowledge, and transferring skills as appropriate within the business with a view to educating and enabling colleagues to identify and pre-empt potential complaints.
Experience of writing customer complaint response lettersAbility to prioritise and remain agile with conflicting work demands.
Strong knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms
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