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    Apprentice Claims Handler - Tonbridge, Kent, United Kingdom - Trinity Claims

    Trinity Claims
    Trinity Claims Tonbridge, Kent, United Kingdom

    1 week ago

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    Description

    Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners.

    Our team consists of talented professionals with a proven track record in leading change in insurance companies.

    We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

    We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction.

    We like to do things differently and are disruptors in the claims marketplace.

    The successful candidate will be responsible for providing claims handling and claims settlement practices for a portfolio of motor injury claims, managing closely to the fulfilment of each claim.

    Contributing to development of the Motor department, you'll be assessing indemnity and investigating liability and quantum on our technical motor claims, ensuring that each claim is dealt with thoroughly so as to limit indemnity spend on litigated and non-litigated cases.

    Providing quality customer service, including managing a portfolio, answering customer enquiries, and effectively handling customer complaints
    Negotiating settlement of third-party claims

    Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions.

    Building strong working relationships with suppliers
    Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates

    Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.

    minimum 12 months' experience working in the Liability, Credit Hire or PI team for an insurer or motor claims handler
    Complaints Process

    • Data Protection Act
    • Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
    Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
    ~ Cost of Living salary review every October.
    ~Employee of the month & employee of the year awards.
    ~ Refer a Friend bonus of £750 per placement.
    ~ We have 25 days of holiday a year, plus Bank Holidays.
    ~ Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
    ~Employee Assistance Program (EAP) – for you and your immediate family. Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
    ~ Eye test vouchers
    ~ Enhances pension contribution:
    up to 2 years of service – 3%. Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs.
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