- Lead our customer facing teams in order to deliver good customer outcomes in line with our strategy
- Create and champion a culture of coaching and continuous improvement where everyone is focused on achieving results and delivering for our customers
- Build an engaged team where customer facing agents feel valued for what they do, have a supportive working environment and feel inspired to achieve their career goals
- Utilise and analyse data to make key business decisions related to your function
- Work in parallel with our change agenda and prepare the Operation to deliver against upcoming initiatives
- Ensure the Operation is well resourced and equipped in order to meet its KPIs
- Be active in the industry in order to stay well connected and up to date with the collections landscape
- Experience of leading large Operations teams in a fast paced environment
- Working knowledge of Collections in a Financial Service environment
- Experience of building a culture that fosters performance and high engagement
- Excellent communication skills, with the ability to build strong internal and external relationships
- A passion for people leadership and career development
- Confident judgement to make autonomous decisions
- Able to identify problems and come up with effective solutions
- You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.
- Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
-
Head of Collections
1 week ago
Capital One (Europe) plc Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Collections · About the role · Delivering good customer outcomes is at the heart of what we do here at Capital One. To help deliver on this objective, we are looking for a highly skilled and experienced ...
-
Head of Collections
5 days ago
Capital One Nottingham, United Kingdom Full timeNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Collections About the role · Delivering good customer outcomes is at the heart of what we do here at Capital One. To help deliver on this objective, we are looking for a highly skilled and experienced O ...
-
Credit Management Supervisor
23 hours ago
Pendragon Nottingham, United Kingdom**Credit Management Supervisor** · **Pendragon Head Office - **Hybrid w**orking with flexibility to work from home 2 days per week** · **Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used ...
-
Refuse Loader
3 days ago
3M Resourcing Ltd Nottingham, United KingdomHere at 3M Resourcing we are working with a local council looking for several Refuse loaders with an IMMEDIATE start. The main responsibilities include: · - Travel with Refuse Collection vehicle to and from collection area or refuse disposal point as scheduled. · - Collect and lo ...
-
Cancer Pathway Coordinator
23 hours ago
Nottingham University Hospitals NHS Trusts Nottingham, United KingdomCancer Pathway Co-ordination Using hospital systems, proactively manage the patient pathway for all tumour sites by monitoring, reporting and recording tracking events, ensuring that the patients journey is processed in a timely and efficient manner, in line with the Cancer Waiti ...
-
Practice Administrator
23 hours ago
Nottinghamshire Healthcare NHS Foundation Trust Nottingham, United KingdomAn exciting opportunity has arisen for an experienced Administrator to work with the Integrated Healthcare Team at HMP Nottingham, providing extensive administration support. · This unique environment offers the opportunity to work with different organisations and subcontractors ...
-
Inclusion Lead
23 hours ago
Progression 2Work Limited Nottingham, United Kingdom**Accountable to**: Head Teacher and Progression 2Work Board of Directors · **Job Purpose**: · To manage on a day-to-day basis Progression 2 Work's Curriculum in the hub including leading staff embedding the company's ethos, and positive behaviour management strategy. · - Support ...
-
Inclusion Lead
23 hours ago
Progression 2Work Limited Nottingham, United Kingdom**Accountable to**: Head Teacher and Progression 2Work Board of Directors · **Job Purpose**: · To manage on a day-to-day basis Progression 2 Work's Curriculum in the hub including leading staff embedding the company's ethos, and positive behaviour management strategy. · - Support ...
-
Head of Finance
23 hours ago
Finance Recruitment Solutions Nottingham, United KingdomOur client is a well-established and forward-thinking SRA Regulated firm of Solicitors of national presence and a head office ideally situated within the East Midlands. · As part of the companies continued expansion, FRS have been enlisted to assist with the recruitment of a expe ...
-
Kitchen Assistant
1 week ago
regal care trading ltd Nottingham, United KingdomJob Summary · a) Carrying out duties at all times in a manner which has appropriate regard to the health, safety and welfare of both themselves and others and reports any equipment that is, or is thought to be, not in good working order. · b) To maintain high standards of persona ...
-
Head of Uk Operations
1 day ago
Capital One - UK Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, Nottinghamshire · Head of UK Operations · **About this role** · Capital One is looking for a Head of UK Operations (VP), to report into the Chief Services Officer and be a member of the UK Leadership team. The operations team c ...
-
Phlebotomist
6 days ago
Nottingham City General Practice Alliance Nottingham, United KingdomWorking under the direct supervision of a member of the nursing team and strictly in accordance with specific service guidelines, patient specific directions and protocols, the Phlebotomist will support the nursing team in the delivery of nursing services. As part of the multidis ...
-
Head of Trustee Services
23 hours ago
James Kay Associates Ltd Nottingham, United KingdomJames Kay Associates are working in partnership with a well-known Legal firm in Nottingham who are currently looking for a Head of Trustee Services to join their team on a full-time permanent basis. · - Hybrid working available · - Parking · - Salary £55,000 - £75,000, DOE this i ...
-
Ng - Night Club Cleaner
1 week ago
Quality Service Recruitment Nottingham, United Kingdom**NG - Night Club Cleaner (Nights)** · We have an exciting new job opportunity for a night time cleaner · Part time nights as a cleaner available based in Nottingham City Centre. · **Main duties include the following**: · - Making sure public areas are clean · - Collecting rubbis ...
-
Health Care Assistant
1 week ago
Carlton Digby School Nottingham, United Kingdom**Post**: Health Care Coordinator Grade: NJE Gr 3 (Points 5-7) Section: Support Staff Responsible to: Head Teacher Job purpose: To support the whole school, to work as part of a team, within the age range 3-18 years. The post holder will work within the team delivering direct and ...
-
Credit Controller
1 week ago
Tate Nottingham, United KingdomOur Client requires a temporary Credit Controller to support the Nottingham Head Office function and manage the credit control for one of the groups largest entities. As a Credit Controller you will be responsible for chasing, collecting and maintaining debtor accounts. · Monday- ...
-
Production Supervisor Nights
1 week ago
Ibstock Plc Nottingham, United Kingdom**We are currently Recruiting for a Production Supervisor (Nights) to join our team on our Dorket Head site in Nottingham.** · The Production Supervisor is a shift role which may vary in start and finish times as some flexibility is required to suit factory needs. · You will be e ...
-
Head of Operations
3 days ago
Wattbike Nottingham, United KingdomWattbike is an exciting and innovative business, based in West Bridgford, Nottingham with a big future. We develop world-class indoor smart bikes and trainers. We're looking for a Head of Operations to join us. · Wattbike is chosen by the biggest sports teams and athletes across ...
-
Estates Operations Officer
1 day ago
Nottingham University Hospitals NHS Trust Nottingham, United KingdomAn exciting opportunity has arisen for an Electrical Estates Officer at Nottingham University Hospitals NHS Trust to join our busy Estates & Facilities Management Team. · They will be responsible for the provision of a highly developed specialist service, technical and administra ...
-
Accounts Receivable
3 days ago
Tate Recruitment Nottingham Nottingham, United KingdomOur Client requires a temporary Credit Controller to support the Nottingham Head Office function and manage the credit control for one of the groups largest entities. As a Credit Controller you will be responsible for chasing, collecting and maintaining debtor accounts. · Monday- ...
Head of Collections - Nottingham, United Kingdom - Capital One Financial Corporation
Description
Nottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Collections
About the role
Delivering good customer outcomes is at the heart of what we do here at Capital One. To help deliver on this objective, we are looking for a highly skilled and experienced Operations professional to lead our Collections function, ensuring that the resolution for our customers is flawless.
Reporting to the Director of Service Delivery and partnering with the rest of the Operations Leadership Team, you will lead an amazing team that delivers our Collections service, ensuring that we put the customer at the heart of everything we do.
What you'll do
What you'll bring
Where and how you'll work
This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.
We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.
The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What's in it for you
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
#J-18808-Ljbffr plc&v=024){kind=logo}
Head of Collections professionals in Nottingham
-
Megan de Lange
Life Science, Neuroscience and Biology Specialist